Inside Sales and Customer Service
Inside Sales / Customer Service Representative
Company: Quality Archery Designs (QAD)
Location: Madison Heights, VA
Employment Type: Full-Time | Day Shift | Monday to Friday
About QAD
Quality Archery Designs (QAD) has been manufacturing innovative and high-quality archery accessories in Madison Heights, VA since 1992. We are proud to foster a family-oriented culture where teamwork, respect, and integrity guide everything we do. Our employees are the foundation of our success, and we’re committed to providing a supportive, rewarding, and growth-oriented environment.
Position Overview
QAD is seeking a motivated and detail oriented Inside Sales / Customer Service professional. This role focuses on supporting our dealer network, processing orders, resolving product inquiries, and maintaining strong client relationships. If you have a passion for excellent service, a knack for communication, and strong organizational skills, we’d love to hear from you.
Responsibilities
• Provide responsive customer support via phone and email
• Enter and process sales orders in the order management system
• Make outbound calls to maintain and grow dealer relationships
• Promote and sell new and existing QAD products
• Troubleshoot product inquiries and provide technical assistance
• Represent QAD at annual industry trade shows
• Prepare return authorizations and maintain daily activity records
• Ensure accurate dealer representation on the company website
• Collaborate with team members and other departments
• Stay current on archery product knowledge and industry trends
Qualifications
• 2+ years of inside sales or customer service experience (sporting goods or outdoor industry preferred) or degree equivalent
• Archery knowledge is a strong plus
• Proficient with Microsoft Office and order entry systems
• Excellent communication, organizational, and multitasking skills
• Strong interpersonal skills with a positive, team-oriented attitude
• High level of integrity and professionalism
Benefits
• Competitive pay (based on experience)
• Medical insurance after 90 days
• 9 paid holidays, paid vacation, and sick leave
• 401(k) with company match after 1 year
• Employee product discounts and incentives
• Access to indoor and outdoor archery ranges after 90 days
Job Tags:
Inside Sales; Customer Service; CSR; Archery; Accessories; Dealer Support; B2B Sales; Technical Support; Order Entry; Account Management
Manufacturing
Sales and Business Development
Full-time