Customer Service Specialist
Job Title: Entry-Level Office Administrative Assistant & Telephone Operator
Employment Type: Full-Time / Part-Time
Job Summary:
We are seeking a reliable and detail-oriented Entry-Level Office Administrative Assistant & Telephone Operator to support our staffing agency's day-to-day operations. This role is ideal for someone with excellent communication skills, a positive attitude, and a desire to grow within the company. You will be the first point of contact for clients and candidates, both over the phone and in-person, and will assist with general administrative duties to keep the office running smoothly.
Key Responsibilities:
• Answer and route incoming phone calls in a professional and courteous manner
• Greet and assist walk-in clients and job applicants
• Schedule appointments and interviews for recruiters
• Perform basic data entry and maintain candidate records in internal databases
• Assist with onboarding documentation and employment forms
• Monitor and respond to emails and office communications
• File, scan, and organize documents (physical and digital)
• Maintain office supplies and order replacements when needed
• Support recruiters and office staff with general administrative tasks
• Ensure the front desk and reception area remain tidy and welcoming
Requirements:
• High school diploma or equivalent (GED)
• Strong verbal and written communication skills
• Basic computer proficiency (Microsoft Office, email, and internet)
• Ability to multitask and prioritize tasks in a fast-paced environment
• Friendly, professional demeanor and strong customer service skills
• Reliable and punctual with a strong work ethic
• Bilingual (English/Spanish) is a plus but not required
Preferred Qualifications:
• Prior experience in an office, reception, or customer service role (not required)
• Familiarity with staffing or HR environments is a bonus
Benefits:
• On-the-job training and professional development
• Opportunity for growth within the company
• Competitive hourly wage or salary (based on experience)
• Paid time off, holidays, and potential benefits (if applicable)
Telephone Call Centers, Office Administration, and Staffing and Recruiting
Customer Service, Administrative, and General Business
Full-time