JOB DESCRIPTION – This is a sensitive and essential position. The employee establishes the goals and objectives for the Adult Services Unit, including Adult Protective Services, and oversees and is responsible for all social service and financial components of Adult Services. This position supervises staff that provides direct services for fostering and sustaining the social, health, behavioral, and emotional functioning of individuals and families serviced by the Adult Services Unit. This employee leads and manages the Adult Services Unit to ensure compliance of mandated federal, state and local policies. This employee supervises, trains, leads, and develops staff and monitors case management services. The Adult Services Supervisor reports to the Assistant Director. Qualifications – Knowledge, Skills, and Abilities (KSA’s): CONSIDERABLE KNOWLEDGE OF: Principles and practices of effective leadership and supervision; policies, procedures, and regulations relating to the various service programs; the literature in the field of human services programs, casework supervision principles and practices; principles and processes for providing customer and personal services to include needs assessment, meeting quality standards for services and evaluation of satisfaction; employment, and/or social work principles, practices and treatment modalities; and social, economic, health and employment, problems that face individuals, groups and communities. SKILL IN: Operating a personal computer, IPAD, cellphone, hardware and software programs; operation of general office equipment and proper operation of a motor vehicle. DEMONSTRATED ABILITY TO: Plan and manage work activities and assist others in their planning and management; develop programs and procedures; make decisions in difficult situations and communicate effectively both orally and in writing; apply treatment and intervention approaches; interpret laws, policies, and regulations regarding human services, ensure compliance, and recommend needed changes; supervise others working with clients and coach others directly; identify and respond to trends in human services; analyze situations to make sound judgments within the framework of existing laws, policies, and regulations; and train, evaluate, lead, and develop subordinate staff. DEMONSTRATED LEADERSHIP COMPETENCIES TO INCLUDE: Strategic orientation to have broad knowledge and perspectives, and is considerate of resources, capabilities, strengths, weaknesses, and needs of all involved. Anticipates future consequences and trends accurately. Creates competitive and breakthrough strategies and plans. - Building relationships and trust to maintain value-based, collaborative customer, team, and community relationships. Fosters trust by proactively lending expertise, assistance, and support. Uses consulting skills, asks questions, and actively listens. Can quickly find common ground and solve problems for the good of all. Actively contributes by providing thoughtful input and constructive feedback. - Ability to manage the creative processes of others and can facilitate effective brainstorming. Is adept at engaging with stakeholders and influencing direction for change. Driving results by setting goals and working steadfastly for achievement. Influences practices to align with Agency’s vision, mission, and goals. Produces quality results that are timely, accurate, and reflect attention to detail. Takes a can-do attitude to overcome barriers and achieve goals. Holds self and other team members accountable for achieving results. Builds talent by providing immediate, direct, complete, and actionable positive and constructive feedback to others. Provides staff with stretch opportunities and challenging assignments. Is aware of direct report’s career goals, constructs meaningful development plans. QUALIFICATIONS - EDUCATION, EXPERIENCE, LICENSURE, AND CERTIFICATION: Minimum of a Bachelor's degree in a Human Services field or a minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area as mandated in Section 22VAC40-670-20 of the Administrative Code of Virginia and implemented by the Virginia Board of Social Services. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license is desirable, with additional work experience in a leadership role and considerable experience in human services programs or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
Salary: $52.4K - $71.7K a year
Employment Type: Full-time
Qualifications
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