Description: CMA's Lynchburg Dealerships are seeking a motivated and enthusiastic Service Support Associate to join our team. The ideal candidate will be a people person, eager to learn, and looking for a career path in the automotive service industry. This role involves supporting various functions within the service department, ensuring smooth operations and excellent customer service. This position is a gateway to Service Advisor & more! Salary based on skills & experience! Key Responsibilities: Perform data entry tasks accurately and efficiently. Support service advisors in managing customer inquiries and service requests. And running the desk as needed for coverage. Support cashiers to ensure seamless transaction processes. Maintain a positive and professional demeanor while interacting with customers and team members. Participate in training and development opportunities to enhance skills and knowledge. Skills and Qualifications: Strong communication and interpersonal skills. Detail-oriented with excellent organizational abilities. Ability to work collaboratively in a team environment. Willingness to learn and adapt to new processes and technologies. Previous experience in a customer service or hospitality required. CMA's Lynchburg Dealership offers a supportive work environment and opportunities for career advancement. If you are passionate about providing exceptional service and are ready to grow your career, we encourage you to apply. Requirements: Education and/or Experience No prior experience or training. High school diploma or equivalent. Language Skills Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. Mathematical Skills Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment This position will require standing and moving throughout the Service Department, Shop and Office. Candidate must be able to stand the majority of the day.
Salary: $28.9K - $35.4K a year
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