Description
The Medical Office Associate (MOA) position serves as the primary contact for patients both in person and by telephone. This entry-level position is responsible for providing administrative support to patients, medical practice office staff, and care providers. Duties may include: registering patients, scheduling appointments, entering charges, collecting payments, verifying insurance, answering phones and directing calls, and contacting patients regarding appointments.
P&BH:  Reports to SENIOR DIRECTOR PSYCHIATRY & NURSING OPERATIONS
Requisition Type
Exempt/Non-Exempt
Responsibilities
Answers and directs calls and forwards messages as appropriateAssists and interacts with patients while providing excellent patient/customer service to ensure patient satisfactionAssists patients with registration process, including forms completionEnters patient charges into the practice management systemSchedules patients for internal and outside referral appointments as appropriateVerifies patient insurance eligibilityPerforms reconciliation, closing, and end of day proceduresOther duties as assigned
Qualifications
Required Education: High School Diploma / GEDPreferred Education: Coursework in medical terminology, business/administrative support, or a related fieldRequired Experience: Knowledge of customer service principles and techniques, including demonstrated ability to interact with all patients and patient family members in a friendly, courteous and professional manner. Knowledge of general office support practices and related office equipment. Skill in computer use. Experience answering multi-line telephone system, and communicating with all callers in a friendly, courteous and professional manner. Experience performing detailed tasks while maintaining accuracy and efficiency. Excellent oral and written communication skills, including accurate grammar, spelling, and punctuation. Ability to maintain confidentiality at all times. Ability to interact with diverse groups. Ability to operate in a high-volume, fast-paced environmentPreferred Experience: Knowledge of medical office practices and procedures. Knowledge of electronic health records and practice management systems. Experience in using MS Office products. Experience providing general clerical support in an office environment. Experience in medical
Preferred licenses and certifications: Hold a current, active American Heart Association Basic Life Support (AHA BLS) course completion card.