Service Technician II
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Job Type
Full-time
Description
Department: Operations
Job Status: Full Time
FLSA Status: Non-Exempt
Reports to: Facilities Manager
Grade/Level: Maintenance Staff
Amount of Travel Required: day-to-day travel to various Five18 Family Services locations
Job Type : Full Time
Positions Supervised: N/A
Work Schedule: Monday- Friday, 7:00am- 3:30pm with 30 minute lunch break, some evenings and weekends as needed
Position Summary
Under general supervision, perform a wide variety of skilled maintenance and mechanical tasks. The required duties may include painting, carpentry, plumbing, HVAC, basic electrical, flooring, concrete work, and roofing as needed.
Essential Functions
• Facility maintenance and preventative care for all structures and associated infrastructure in assigned locations
• Meet the expectations and needs of the staff at assigned locations as it pertains to the appearance, upkeep, functionality, and future needs at those locations
• Manage the life cycle of each work order generated for assigned locations, including the appropriate documentation of the work performed
• Complete all appropriate documentation – examples: equipment inventory with serve/repair history, and financial transactions
• Knowledge and understanding of Preventative Maintenance Agreements and Service
• Contracts for assigned locations, ensuring they are completed well and on time.
• Provide support to other Service Technicians in the executions of special projects (A special project is defined as any project which requires the coordinated efforts of two or more workers and/or the specialized help of subcontractors and/or potential purchases involving a Purchase Order ($500 and above)
• Responsible for the quality of all maintenance work done at assigned locations, including work performed by contractors and supporting FIVE18 Service Technicians when helping with special projects at your assigned locations
• Provide rotational 24 hour emergency response
Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Non-Essential Functions
• Groundskeeping
Competency Statements
• Accuracy - Ability to perform work accurately and thoroughly.
• Autonomy - Ability to work independently with minimal supervision.
• Energetic - Ability to work at a sustained pace and produce quality work.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Reliability - The trait of being dependable and trustworthy.
• Safety Awareness - Ability to identify and correct conditions that affect employee safety.
• Self Motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
DELIVERABLES : To complete all work orders within the scheduled time frame in assigned area, providing a high standard of quality on work performed.
Position Qualifications
Skills and Abilities:
Knowledge Of
• Tools, materials, methods, and equipment used in a building trade, such as carpentry, plumbing, painting, concrete work, and basic electrical work
• Adequate safety precautions and safety measures to be applied in all aspects of position including set up and use of tools and equipment and materials handling
• Appropriate and required uses of personal protective equipment
• Methods used for estimating materials, labor, and time needed for projects
Skills
• Effective time management skills
• Technical and trade skills related to building maintenance construction and repair
• Successfully working in a team environment
Abilities
• To work with limited supervision
• Follow oral and written instructions
• Effective problem solving ability
• To effectively communicate both orally and in writing
• To organize and prioritize tasks
Education
• High School Diploma/GED - required
Experience
• 5+ years of related experience
Computer Skills
• Ability to work in work order program, entering accurate job completion notes, time recording and project updating
• Office or other equipment: Normal use and understanding of basic office equipment, property management equipment, including the computer and its related software, copiers, and fax
Certification & Licenses
Plumbing, electric, HVAC (preferred)
Drivers License (required)
Other Requirements
• Languages: Must be able to effectively communicate both orally and by written word in the English language
• Must be of legal age to complete the essential functions of this position
• Must have a valid driver’s license and an acceptable driving record
Physical Demands
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) - Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) - Position requires this activity more than 66% of the time (5.5+ hrs/day)
Stand: C Walk: F Sit: O
Manually Manipulate F Reach Outward O Reach Above Shoulder F
Climb O Crawl O Squat or Kneel F
Bend O Grasp O Speak F
Other Physical Requirements
Vision - Be able to see near, far, all color, peripheral and depth perception.
Sense of Sound - Be able to hear all pitches of sound for safety related reasons.
Sense of Smell - Be able to smell chemicals, electrical and fire burning for safety related reasons.
Sense of Taste N/A
Sense of Touch - Be able to sense hot/cold for safety reasons.
Sense of Balance - Be able to work on ladders, scaffolding, and on pitched roofs.
Ability to wear Personal Protective Equipment (PPE) – Gloves, eye protection, ear protection and chaps when operating a chainsaw.
Ability to operate lawn and landscape equipment
Work Environment
This job will be in both controlled and uncontrolled environmental settings. The employee will face outside temperature conditions of hot and cold weather. The employee will also be in buildings facing different smells and possible allergens such as animal/human dander, dust, smoke and be exposed to trade chemicals such as fuels, oils, glues and cleaners.
Prepared By : Dan West Date: 7/2/25
Approval: Brandis Saunders Date: 7/3/2025
Employee Signature: ______________ Date: ________
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
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