Customer Information Center Specialist 1
Customer Information Center Specialist
Location: 3165 N. McMullen Booth Rd.,Bld. B. Clearwater, FL 3376
If you believe “There are no traffic jams along the extra mile,” then you are the kind of customer service professional who belongs in the Clerk's Customer Information Center.
The department is currently hiring for a Customer Information Center Specialist 1. Our Vision is to provide our citizens with a resolution on various inquires. The individual selected for this position will provide an important role assisting in receiving all inbound and outbound calls. The selected candidate will be expected to model the Department's values; including teamwork, respect, integrity, and reliability. The position requires the applicant to be detail oriented, have excellent customer service skills, and the ability to multi-task.
What Would You Do?
• Performs typing/data entry, retrieval of variety of legal documents contained on the Clerk's website.
• Provide information and services to the general public and respond to inquiries and requests from attorneys, litigants and the court.
• May perform a variety of tasks related to an automated office environment.
• Process credit card transactions.
• Performs other related job duties as assigned.
What Do you Need To Have?
• Minimum 1 year of experience in clerical work which includes customer service experience; or
• An equivalent combination of education, training and/or experience.
Additional Requirements
• Exceptional customer service skills.
• Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
Highly Desirable
• Previous call center experience.
Knowledge, Skills And Abilities
• Knowledge of automated office equipment, practices, and procedures.
• Ability to provide quality customer service.
• Ability to follow instructions in accordance with laws, regulations and legal practices.
• Ability to analyze and resolve problems
Our benefits rank among the top in the area!
• Looking for a strong retirement? We have you covered as members of the Florida Retirement System (FRS) with investment and pension options.
• We have deferred compensation programs and wellness centers to name a few perks. Check out these and more!
Want To Learn More?
Please review the full classification description with the Physical/Mental Demands and Working Conditions at the below link.
Customer Information Center Specialist 1, C16
Government Administration
Other
Full-time