Join our team today! We are searching for a Front Office Supervisor to enhance the guest experience at our two stunning hotels in Sarasota, FL—Ameniti Bay and Magnolia Pointe, BW Signature Collection. In this position, you will manage guest service operations, guide our team of fantastic Front Desk Agents, and ensure that all guests receive outstanding service at both properties, which are conveniently located next to each other. If you have experience in hotel front office roles and are dedicated to delivering exceptional hospitality in a leadership position, we invite you to apply today! JOB SUMMARY: To support the Assistant General Manager and General Manager in managing Front Desk operations by overseeing, guiding, and supervising Front Desk staff. ESSENTIAL JOB FUNCTIONS: Supervise and coordinate the activities of the Front Desk personnel including interviewing applicants, coach and counsel employees, recommend disciplinary actions, promote teamwork and employee morale, assign and delegate duties, and ensure compliance with OSHA standards to provide a safe work environment Ensure all Front Desk employees are adhering to rate and credit policies and procedures Expertise in property management systems Knowledge of all emergency procedures and how to act on them Ensure any cash overage/shortage is accounted for and balanced Maintain a clean, organized and well supplied Front Desk area Ensure lobby is well maintained Assist in the ordering of Front Desk, Breakfast, Market, and Bar supplies Assist in maintaining controls (i.e. overtime, safety deposit boxes, master keys, banks, etc.) and audit them on a regular basis. Review all shift checklists and red book daily for completion and accuracy Review Guest Service Scores weekly and address any service concerns with staff for improvement in order to ensure the highest quality service Assist in ensuring staff continues to learn the importance of excellent guest service and implement new training programs Participate in monthly Profit/Loss review Report any unusual occurrences or requests to General Manager or Assistant General Manager immediately Conduct monthly departmental meetings to review new procedures, guest satisfaction scores, and solicit input from employees OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. COMPETENCIES: Computer software skills Communication both verbal and written Flexibility with schedule and dependable Customer focus, time management and problem solving skills Strong leadership abilities REQUIRED/PREFERRED EDUCATION AND EXPERIENCE 1-2 years of hotel experience, preferably in a supervisory role ADDITIONAL ELIGIBILITY QUALIFICATIONS Valid driver’s license and safe driving record – satisfactory criminal background screening required BENEFITS WE OFFER Career development & training Day-1 Medical, Dental & Vision insurance options Paid time off Travel & hotel discounts 401(k) with company match Bonus potential And more! SUPERVISORY RESPONSBILITY This position oversees the front desk employees as well as, if applicable, the breakfast hosts. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds. EXPECTED HOURS OF WORK This position requires variable hours based on the needs of the hotel. EEO STATEMENT In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law. WHO WE ARE Lodgco Hospitality, LLC is a multi-brand, hospitality company that delivers value, rewards, and a sense of pride to its associates, guests, and investors. Lodgco was founded on the desire to develop and manage hotels that offer our guests the finest service possible. Headquartered in Michigan, the Lodgco portfolio represents many of the most trusted names in hospitality, including Marriott, Hilton, Hyatt, and IHG. We currently have hotels in Michigan, Florida, & and Colorado. Additionally, we regularly integrate new hotels into our portfolio. To learn more about our growing company, please visit www.lodgco.net
Salary: $16 an hour
Employment Type: Full-time
Qualifications
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