Towson University (TU) is one of the nation’s top 100 public universities. Located north of Baltimore, TU currently enrolls over 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University fosters a climate that is grounded in respect to cultivating the intellectual and personal growth of the entire university community.
The Accounting Clerk III is critical to maintaining the accuracy and the integrity of all student account transactions including the review, and processing, of credit balances back to the appropriate customers. This position is also directly responsible for the monitoring of students accounts by researching, reconciling, and maintaining all TU PeopleSoft account receivables, as well as effectively communicating account information as needed to authorized parties. In addition to maintaining the accounts receivable file, this position is responsible for the processing of approved financial adjustments to the appropriate student account file including financial petition adjustments, processing parent PLUS loan refunds, and processing refunds back to customer credit cards as needed. The incumbent must also provide excellent customer service to all internal and external customers. This position assists various positions throughout the office during peak processing periods. This position requires an extremely high degree of transaction processing accuracy, an exceptionally strong attention to detail and the ability to resolve any account discrepancies in an exceptionally professional manner. Telework may be available for this position up to two days per week following the completion of 90 days of service in good standing.
$45,375 annually and full University benefits that includes annual leave, up to 15 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. To learn more about our benefits, click here . TU also offers a variety of great perks and discounts, which can be found here .
This position will be open for a minimum of 14 days. For consideration, please submit a cover letter and resume with your online application.
The safety of our students, faculty, staff, and neighbors has been our top priority and the focus of every one of our decisions since the earliest days of the COVID-19 pandemic. Therefore, the University System of Maryland (USM) has strongly encouraged full COVID vaccination and up-to-date booster shots (when eligible) for all faculty, staff, and students at all schools in the USM as both a reasonable and necessary means of protecting our health and safety.
Submission for the position: Accounting Clerk III - (Job Number: 250000CV)
Accounting Clerk III
Account Review/Rebates and Refunds – Directly responsible for the maintenance of all active credit account balances. Must analyze account receivable credit balances and determine validity of the credit balance. Valid credit balances are to be refunded via the student Disbursement Online Center (DOC), Refund/Rebate checks through the State of Maryland, Parent PLUS loan refunds, or by refunding to customer credit cards. Correct analysis of all credit balances is critical to ensure the proper refund amount and distribution method is utilized when processing all credit balances.
Customer Service Interactions - Responsible for daily customer service both in-person and by the phone to students, parents, outside customers and on campus departments. Processes and reviews account adjustments, resolving any customer discrepancies and short payments. Assists customers in navigating our third-party billing/payment solution vendor (Touchnet) software and walking customers through the various services provided (ebill, making a payment, signing up for the Tiger Installment Plan - TIP). Assists students in setting up their Disbursement Online Center (Bank Mobile) by generating instant personal codes (a new activation code is generated for students who have lost their personal ID code to set up their refunds). Responsible for responding to emails in a timely manner with accurate account information.
Disbursed Check Investigator - Responsible for following up and working with TU’s AP department for tracking rebate/refund checks processed by our office but not received by the customer. Once the request and all required forms completed and processed, tracking/follow up until advised by TU’s Comptroller's Office and a second check is issued or a copy of original check with endorsement is forwarded to the customer. Must maintain and review undeliverable check notices and send any updated information to TU’s Comptroller's Office for updating addresses and eventual delivery.
Other Refunds -Responsible for refund processing for external customers utilizing TU Marketplace (Touchnet) for payments made to various departments for direct revenue services or fees. Coordination with the various departments utilizing TU Marketplace is critical in order to ensure the appropriate customer is receiving the correct refund.
Imprest Fund – Acts as a backup to process checks to students or the University that are written out of the Imprest Fund. Must coordinate with the Wells Fargo the approval for any check written to be released. In addition, assists with the monthly Imprest Fund account reconciliation.
Account Receivable Adjustments – This position is responsible for reviewing and posting Financial Petition adjustments to student accounts. Also responsible for other manual adjustments to student accounts including the removal of late fees, posting return checks, posting return check penalties and other account adjustments. As part of that process, all 405 forms or manual adjustment forms must be completed and available for daily auditing. In addition, all auditing queries must be run and included with these documents.
Other Duties - Assists in various duties throughout the office including, coverage for the front desk when needed and opening mail and researching problem bills during payment deadline. Also reviews and audits the cash funds held by the Student & University Billing Office. Responsible for assisting auditors whenever needed.
• High School diploma or equivalent and at least three years of accounting clerical related experience.
• General knowledge of bookkeeping principles, mathematical methods and techniques, and accounting standards.
• Skill in performing mathematical computations; in reviewing and processing financial documents; in reconciling financial data; in operating calculators, keyboards, manual and automated office equipment, personal computers, and financial software; inputting data accurately.
• Strong background with customer service preferred.
• Work experience in a Higher Education environment and PeopleSoft experience also preferred.
Except for qualifications established by law, additional related experience, and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.
Administration & Finance Division
Main Campus
Jun 24, 2025
Location(s): Main Campus