Special Projects Engineer
Who You Are…
As Special Projects Engineer, you will be responsible for assisting in meeting the revenue and gross profit goals, sales, and sales margin goals on assigned accounts. This role ensures that work in the area is completed on time, within budget, to the customer’s satisfaction, and tracked in an accurate manager, all within the guidelines established by the Limbach Operating System. The person is a key member of the branch Special Projects team tasked with driving growth of the recurring revenue base across assigned accounts.
This Position…
Some examples of the work you might do includes:
• Supports the branches sales and operational gross profit goals.
• Assists in managing accounts by dedicating 100% of his/her time to selected and assigned mission critical MEP accounts that are aligned with the branch’s niche as a technical MEP specialist.
• Makes routine customer visits daily and/or weekly for regular interaction and customer attention.
• Develops excellent customer relationships by positioning the company to be the first call, “go-to” trusted source for operational maintenance and improvement of the customers mechanical systems.
• Proactively analyzes mechanical systems to develop repair, replacement, upgrade, or retrofit recommendations for customers, and presents findings/estimates to the customer with the goal of closing a sale and providing excellent customer service.
• Learns of customer spending habits and approval limits and assists in pricing and presenting proposals accordingly.
• Works in accordance with the technical field personnel prepared to respond quickly to pressing “on demand” emergency needs, scheduled repairs, replacements and/or planned projects with professionalism and efficiency.
• Works with the service coordinator and/or field operations staff to plan out daily and weekly manpower needs to support the customers.
• Understands the company’s capabilities and actively collaborates across the branch to ensure a seamless customer experience and capture additional wallet share through the deployment of personnel and/or staff needed to propose the branch’s full suite of sales offerings.
• Collaborates with Account Executives, Account Managers, Sales Representatives, Special Projects Managers, Areas Service Managers, Special Project Engineers and major project operations teams to ensure client needs are met.
• Promptly reviews work on site, performs material, labor and equipment take-offs, writes bid scope proposals and submits for acceptance and approval.
• Assists in project booking documents allowing for efficient cost management.
• Assists in managing costs by promptly expediting materials, equipment, and parts in a timely and cost-effective manner.
• Assists in ensuring all work is billed promptly upon completion or per the terms of appropriate contract documents.
• Monitors payment of customer invoices and follows up on all receivables over 60 days past due.
• Assists in strategic account planning exercises to increase recurring revenue from captive accounts.
What You Need…
• 0-1 years of experience
• Demonstrated ability to engage in effective collaboration and communication (both written and verbal).
• Strong computer skills, including proficiency with Microsoft Office (Excel in particular) or equivalent Google Applications.
• Capacity to leverage interpersonal skills to develop and enhance business relationships.
• Time management and organizational skills.
• Must have a valid driver's license.
• Must have a driving record compliant with the Company's policies and MVR requirements, and consent to ongoing driving record monitoring by the Company.
• Ability to travel locally up to 50% of the time to meet customers at a select group of customer facilities, attend meetings, entertain, etc.
Preferred Qualifications:
• Bachelor’s Degree or Previous experience in technical skilled trades execution, most notably hydronic and plumbing system installation, service or maintenance.
• Desire to work in a sales and operational capacity.
• Self starter who is looking to solve problems and create solutions directly with customers.
• Entrepreneurial mindset.
• Demonstrates ability to represent the Company’s brand and drive superior customer experiences.
Construction
Project Management
Full-time