Job Title: Sr. IT Services Support Technician
Location: Rockville, Maryland
Type: Contract
Compensation: $25 - $30 hourly
Contractor Work Model: Onsite
*** Contract staff must have own reliable transportation and mobile communication; able to travel to numerous work sites within Montgomery County or work-related locations; able to lift, transport, and carry up to 50 pounds.***
Scope of Work:
Government client is seeking a highly skilled contractor to assist in resolving the approximately 10,000 help desk tickets received each year. This position would join the Desktop Support Team, which is responsible for the bulk of touch-labor support for nearly 3,000 staff spread over about 50 locations.
General tasks include:
Advanced level desktop support including Operating System (OS) imaging, hardware, software, mobile device deployment, troubleshooting, documentation, inventory, computer relocation, commercial off the shelf (COTS) and internal applications support, and other duties as assigned.
At least (5) years experience in:
• Windows OS Administration: Windows10 Enterprise, ActiveSync and various VDI solutions.
• Desktop support including Hardware/Software troubleshooting in Windows Active Directory and enterprise domain environments.
• Knowledge in troubleshooting enterprise printers
• Knowledge in rapid deployments, OS imaging, mobile devices, MS Office365 Suite familiarity and various COTS software packages.
• Virtual Private Network support.
Many County government employees are teleworking, so the contractor should be familiar and able to provide remote support using telephone and/or MS Teams.
Education:
• BS or BA degree (in a technical field is a plus).
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M2
Ref: #850-Rockville (ALTA IT) 3 Employment Type: CONTRACTOR