Job Overview We have IMMEDIATE openings for Call Center Representatives in Greenwood, SC. In this role, you will be the first point of contact for our client, providing exceptional service and support. It is all inbound calls. You will assist customers/patients with new orders, order look up, editing orders and putting in service tickets for their medical equipment. It's a 1st Shift position Monday-Friday with hours from 8:30am - 5:00pm (with a half hour Lunch). Pay Rate: $17.00/hour (PAID WEEKLY) ***This is a Temp-to-Hire position. Responsibilities Answer phones (Inbound) Assist customer/patient with processing a new order for medical equipment or putting in a service ticket Work cooperatively with team members Provide excellent customer service (Internal and External) Set up appointments for customer/patient. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide accurate information about products and services to assist customers/patients in making informed decisions. Resolve customer complaints effectively while maintaining a positive attitude. Collaborate with team members to improve customer service processes and enhance client satisfaction. Maintain knowledge of company products, services, and promotions to provide up-to-date information to customers. Uphold phone etiquette standards while communicating with clients to ensure a professional experience. Requirements Proven experience in customer service or client support roles is REQUIRED Excellent communication skills in English; multilingual abilities are a plus. Strong computer skills with the ability to navigate various software applications efficiently. A positive attitude and the ability to work well under pressure in a fast-paced environment. Strong problem-solving skills and attention to details Excellent communication skills Outgoing and positive demeanor Punctual nature A professional appearance Education and Experience / Minimum Qualifications: High School Diploma or GED equivalent Required to speak, read, write and comprehend English Drug Screens and Background Checks will be completed Job Type: Full-time Pay: $17.00 per hour Benefits: Dental insurance Health insurance Vision insurance Schedule: 8 hour shift Day shift Monday to Friday Work Location: In person
Salary: $17 an hour
Employment Type: Full-time
Qualifications
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