Lead Technician
Why You’ll Love This Role
We are seeking a detail-oriented, tech-savvy Lead Technician to support our installation operations across a dynamic, multi-branch organization. This role is ideal for someone who thrives on the idea of solving one of the biggest in-home problems today and bringing more joy into the lives of our clients. We are seeking a Lead Technician who is proficient at installing, configuring, and maintaining low-voltage integrated system equipment, devices, and components. The right candidate for this role has complete knowledge of Control 4 and understands the basic concepts of how audio, video, communication, and control devices work. The Lead Technician performs system configuration, calibration, programming, testing, and troubleshooting, as well as demonstrates mastery of basic wiring/cabling for low-voltage integrated systems.
What You'll Be Doing
• Install, configure, and service Control4 and other integrated AV, networking, and home automation systems
• Terminate and install low-voltage cabling, panels, and junction boxes
• Troubleshoot audio, video, networking, and control systems—both simple and complex
• Interpret project blueprints and system schematics to execute installations accurately
• Ensure clean, code-compliant, and high-performance installations at client sites
• Communicate daily progress and issues to the Project Manager
• Act as the on-site point of contact for clients, designers, builders, and architects
• Maintain company vehicles, tools, and equipment in excellent condition
• Mentor and lead junior technicians as needed
• Deliver service that meets HavenSmart’s standards for quality, reliability, and professionalism
What You Bring to the Team
• 5+ years (preferred) of hands-on experience with low-voltage integrated systems installation
• Proficiency with Control4 systems; experience with Savant is a plus.
• Strong knowledge of AV, networking, and smart home technologies
• Positive, customer-focused attitude and a strong work ethic
• Excellent communication and problem-solving skills
• Ability to lead teams and manage workflow on-site effectively
• Comfortable working independently and collaboratively
Technology, Information and Internet
Engineering and Information Technology
Full-time