Sales & Catering Coordinator
Overview: A Kolter Hospitality Sales Coordinator is responsible for providing administrative sales support to the Director of Sales and General Manager. This position is responsible for sales inquiries, group and crew/contract reservations, group block management, in house sales efforts, servicing small meeting and events and other duties as assigned by the Director of Sales and General Manager.
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Performance Expectations
• Responsible for entering in reservations as assigned by the Director of Sales, to include group rooming lists, crew/contract manifests and manual OTA reservations.
• For those hotels with crew business, the Coordinator is responsible for crew sign in sheets, manifest uploads and end of month reconciliation.
• Creates and manages group blocks, including cut off dates and pick up reports.
• Assists the DOSM with preparation and tracking of group deposits, commissions, rebates and presentation of final charges.
• Creates and distributes VIP profiles, Group Resumes and BEOs.
• Post planner points.
• Assist the Sales Team with detailing as necessary.
• Communicates scheduled site visit alerts and prepares the guest rooms and space for tours.
• Conducts walk in site visits.
• Establish and maintain the sales software system, including updating group pick up on the GRC.
• Run sales reports as directed, to include Pace, GRC, Top Accounts, Mix of Sales and others.
• Manage in house VIP program. Check for repeat and target account guests. Coordinate delivery of notes, cards and cookies or other amenity.
• Sends out and tracks ESS surveys post event and solicits for future bookings.
• Responsible for monitoring sales voicemail messages and answering incoming sales inquiries, qualifying and routing calls as appropriate.
• Responsible for qualifying and booking SMERF groups and Meeting Only opportunities.
• Type all correspondence, reports and contracts.
• Prepare and report out sales revenue as directed.
• Complete special projects and other reasonable duties as assigned by the Director of Sales and General Manager.
• Maintain a solid professional relationship with clients. Work closely with other departments to coordinate details, special requests and VIP packages.
• Maintain sales office supplies including collateral and kits, qualifying sheets, lead sheets, etc.
• Refer business to our Kolter Hospitality properties of a sales contact who conducts business within our other geographical areas.
• Practices positive customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty and professionalism.
• Report to the Director of Sales/General Manager any unfinished business each day.
• To carry out any reasonable request from a supervisor or company representative.
• To assist in the motivation of staff through a positive and supportive approach.
• To be committed to and generate Team commitment in the fulfillment of 100% service to the property’s guests.
• Reports to work on time as scheduled. Well groomed, name badge and professional attire according to brand/company policies.
• Demonstrates good communication skills and helps ensure optimum communication between all shifts, departments, and management.
• Reports any employee concerns, maintenance conditions, guest problems, breach of security, and /or emergencies in accordance to company/brand/legal requirements to the General Manager.
Hospitality
Management and Manufacturing
Full-time