Job Type: Full time
Welcome to Furman University's Career Site!IMPORTANT:​ Load all documents in the My Experience area under Resume/CV. This may include your resume/C.V., cover letter, unofficial transcript, teaching philosophy, etc. Please wait for all documents to finish uploading before clicking Next.If the process times out you will lose your progress, so please ensure you have all necessary documents available before starting.The drop-down lists only display so many options: please type into a drop-down list to search for your option. For example: in Field of Study, you may need to enter your field name. If you have no field, type "None."If you have previously applied, make sure your information is current as you can transfer it to another application.Prior to submitting your application, verify all information for accuracy and ensure you have uploaded all appropriate documents.  Once submitted, you will not be able to edit your application other than to change your contact information.If you have any questions or need additional assistance, please contact the Office of Human Resources via email at recruitment@furman.edu or by calling 864-294-3103.Job Title:Student Donor Experience Officer CoordinatorJob Family:ProfessionalsFull-Time/Part-Time:Full timeCompensation Grade:5SPay Type:SalaryDepartment:Annual GivingJob Summary:Reporting to the Assistant Director of Annual Giving for Philanthropy Education, the Student Donor Experience Officer Coordinator will assist the university in cultivating a culture of philanthropy by executing a strategy to cultivate, solicit, and steward a portfolio of donors and by training and managing student fundraisers to cultivate, solicit, and steward donors. The coordinator is expected to utilize multiple communication channels for all required work.Job Description:Job Responsibilities:20%-- Student Fundraiser Management.Recruit, hire, train, and coach an established number of Student Donor Experience Officers (SDXOs) to cultivate, solicit, and steward, a predefined portfolio of alumni donors;Facilitate strategic phonathon calling and texting for mass outreach efforts with SDXOs for specific segments throughout the fiscal year.Performance metrics may include but are not limited to:1. Garnering support from 200 YA donors through SDXO and DXO outreach2. 40% credit card rate for Strategic Phonathon Calling and Texting Efforts3. 200 alumni receipts from SDXOs from portfolio (including DXO) work and Strategic Phonathon Calling & Texting Efforts.50%-- Fundraising Project Management.Work with Assistant Director to develop and execute a highly personalized, high touch communication plan to meet established fundraising goals for alumni outreach efforts through SDXO work;Work with Assistant Director and/or University Communications to create communication materials, presentations, and collateral material needed to ensure SDXOs successfully close gifts;Work with Assistant Director and/or Development Systems team, as needed, to obtain lists for SDXO portfolios and mass phonathon outreach and to share demographic update reports; Ensure all actions are entered into alumni database in a timely manner;Work with Annual Giving team on mass outreach and specific messaging for Giving Days, Calendar Year-end, and Fiscal Year-end outreach.20%-- Portfolio Management.Execute an established communications cadence through calls, videos, emails, and social media channels to cultivate, solicit, and steward a predefined portfolio of constituents through established cadence(s);Ensure all actions, informational updates, and interests are entered into alumni database in a timely manner;Collaborate with Assistant Director, Director of Annual Giving, and/or Director of Prospect Development to transition identified donors for additional prospect management to create a pipeline;Provide exemplary customer service to alumni.Performance metrics may include but are not limited to:1. Facilitate 25 touchpoints, interactions, contacts per weeka. Including phone calls and zoom meetings2. Garner 50% Donor Retention Rate3. 15% Reactivated Donors10% - Performs other duties as assigned.The intent of this job classification description is to provide a representative summary of the types of duties and responsibilities that will be required of positions in this classification and shall not be construed as a declaration of the specific duties and responsibilities of any position. Employees may be requested to perform job-related tasks other than those specifically present in this description.Relationships:• Daily contact with members of own work unit and immediate supervisor, alumni donors, and staff to plan and coordinate work. Maintain the highest level of professionalism, customer service and discretion.• Frequent contact with alumni, faculty, staff, students, and parents to influence, motivate or persuade parties to obtain desired results. Responsibility for Final Decisions:• Supervises others. Responsible for own work and work of those within organization.• Tasks involve multiple procedures with interrelated processes or steps. Work involves choosing the appropriate option or procedure to follow and applying established rules and proceduresReports To: Assistant Director of Annual Giving for Philanthropy EducationWork is performed independently on routine work; non-routine issues or questions are referred to the supervisor.Education/Skill Requirements:Minimum qualifications:• Bachelor’s Degree• Strong interpersonal skills are necessary for interaction with students, alumni, parents and friends of all ages.• Ability to communicate well, both verbally and in written form, is required for ease of correspondence. Self-confidence, strong organizational skills, and effective time management skills are desirable.• Strong knowledge of computers is required.• Ability to manage multiple projects simultaneously and prioritize resources.Education/Skill Requirements Preferred:• Volunteer and/or staff management experience• Event management experienceWork Conditions:• Work is performed under usual office conditions.• During the Academic Year, work schedule will include occasional evening hours. In addition, some work may occur on weekends.• May require some travelEducation Requirements:Certification Requirements:Job Posting End Date (if date is blank, posting is open ended):