IT Specialist
JOB SUMMARY:
Adams Outdoor Advertising (AOA), the 4th largest and largest private Outdoor Advertising firm in the U.S., is seeking an experienced IT Specialist responsible for troubleshooting and documenting issues that arise on the digital displays and coordinating with 3rd party vendors for support and integration with a scheduling platform.
The primary focus and responsibility of the position is to provide technical support to internal customers for systems and applications, using the problem resolution system and/or standard scripts, reference guides, and procedures.
The IT Specialist will also be responsible for deploying configuration profiles and troubleshooting connection of cellular routers for digital displays. In addition, provide overflow support to the IT HelpDesk for the technical support needs of the business and employees. This includes user account and mailbox maintenance, computer support, application support, etc.
ESSENTIAL FUNCTIONS OF POSITION INCLUDE:
• Knowledge of XML and JSON structures.
• Troubleshoot a wide variety of Windows OS versions including Windows 7 embedded machines through to Windows 10/11.
• Support and troubleshooting of the digital display content management system/scheduling system.
• Support the digital display scripting function for the company.
• Troubleshoot and document issues that arise on the digital displays inside and outside the realm of scripting.
• Coordinate the escalation of issues to the correct technical resource or department.
• Deal with clients both internal and external in order to define the necessary project or issues accurately.
• Document platforms and processes for both internal and external users.
• Collaborate with other Information Technology (IT) staff on tasks as needed.
PREFERRED QUALIFICATIONS:
• Bachelor’s Degree preferred or related experience.
• General knowledge of navigating Active Directory Users and Computers.
• Ability and motivation to learn new programming languages and techniques.
• Prefer working in a mutually accountable team environment.
• Possess excellent problem-solving abilities – can find simple solutions to complex problems – know how to deep dive to find the root of a problem.
• Excellent communication skills including the ability to write clean, coherent design documents as well as being able to translate technical aspects to non-technical teams.
• Excellent self-management skills and the ability to work independently on multiple projects, meet deadlines and clearly document work.
• The ability to traverse a variety of platforms to find the root cause of issues and propose simple resolutions.
• Ability to multi-task and adapt to changing requirements as needed.
• Strong analytical skills and keen decision-making abilities.
ADAMS OUTDOOR ADVERTISING:
• AOA, founded in 1983 by Steve Adams, is the 4th largest, and largest privately-held, Outdoor Advertising operator in the U.S.. AOA operates in the following 12 markets: Ann Arbor/Kalamazoo/Lansing (MI), Beaufort/Charleston/Florence (SC), Charlotte (NC), Eastern Pennsylvania (PA), Madison (WI), Norfolk (VA), Peoria and Champaign (IL).
• Searchlight Capital Partners, a leading global private investment firm, in partnership with British Columbia Investment Management Corporation, one of the largest asset managers in Canada, invested in AOA in 2021.
The above statements are intended to describe the general nature and level of work being performed by the people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.
Advertising Services
Information Technology
Full-time