Crowne Plaza Greenville is currently looking to hire a Full-Time Guest Service Associate/Weekend Night Auditor. Scope : Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. Primary Responsibilities : Registers guests into the hotel in a prompt and courteous manner Prepares for group check in and check out as well as VIP arrivals. Becomes informed of events/functions in the hotel Process customer payments according to policies and procedures during the check out process Responds to guest requests promptly; promotes hotel services and facilities Provides guests information regarding local events and attractions as well as directions Book reservations and coordinate with reservation center Issue and maintain controls of guest safe-deposit boxes Respond quickly to guest requests/complaints in friendly manner and take appropriate action; follow up to ensure guest satisfaction Provide a professional appearance at all times as outlined by policies and procedures Follow all company policies and procedures Knowledge of the local area and attractions Willing to work all three shifts as needed. Education : High School diploma or equivalent Experience : Customer Service Experience Required Hotel Service Experience Preferred Skills : Interpersonal and Communication skills required Computer Skills Typing Work Requirements : May be asked to work overtime Must be able to pass background check Crowne Plaza Greenville 851 Congaree Road Greenville SC 29607 www.CrownePlaza.com/gsp-ropermt Benefit Conditions: Waiting period may apply Work Remotely No Job Type: Full-time Pay: $13.00 - $15.00 per hour Benefits: Dental insurance Employee discount Health insurance Paid time off Vision insurance Schedule: Day shift Holidays Monday to Friday Night shift Weekends as needed Ability to Commute: Greenville, SC 29607 (Required) Ability to Relocate: Greenville, SC 29607: Relocate before starting work (Required) Work Location: In person
Salary: $13 - $15 an hour
Employment Type: Full-time
Qualifications
[ "Work authorization (Preferred)" ]