In order to be considered for this position, a cover letter and resume MUST be submitted. Applications submitted without a cover letter and resume will be considered incomplete and not considered. This is a skilled position requiring knowledge and/or experience in administration of information management systems. This is NOT a general IT position focused on phones, computer, and general support. Position: System Administrator, CSIS Reports to: Chief Executive Officer Mission and Statement of Cooperation: The mission of the Suncoast Partnership to End Homelessness (SPEH) is to prevent and end homelessness by uniting the communities of Manatee and Sarasota Counties through engagement and collaboration with business and civic leaders, service providers, faith-based organizations, advocates, concerned citizens, and people who are homeless or at risk of homelessness. SPEH encourages and expects a high degree of cooperation and collaboration among its staff and stakeholders. The specific duties of each position require flexibility and cooperation to achieve organizational goals and objectives. Summary: The person in this position will be responsible for projects including but not limited to CSIS (aka Homeless Management Information System-HMIS) administration, help-desk triage, and maintenance of the organization’s technology. Essential Job Functions: Provide technical assistance to partner agency staff utilizing CSIS. Troubleshoot data entry and report issues/problems of CSIS with users by phone, e-mail, online platforms, and face-to-face. Work with other CSIS staff to troubleshoot APR issues for users. Triage all help desk activity & assign tickets to other staff as needed. Addressing, maintaining, and documenting resolution of system software complaints, concerns, and/or problems. Conducting troubleshooting activities with agency staff to resolve software and/or customization issues. Report bugs and feature enhancements to the vendor. Report feature enhancement approvals back to the user who requested it. In-house technical support (computers, network, printer, software, phone, and e-mail troubleshooting). In-house software updates/installations. Setup workstations, accounts, software, and phones for new Suncoast Partnership staff. Work with the IT Department to maintain hardware and software upgrades for laptops used in portable lab for training. Maintain phone system and contacting phone vendor to resolve issues if necessary. Assist with updating materials on Suncoast Partnership website. New technology investigation/implementation. Coordinate & maintain CSIS tools. Create all agency, program, and user profiles. Setting-up licenses for new staff with program-specific access and sending login details to trainer; resetting passwords and licenses. Working with agency staff to determine configuration and customization for new and existing agencies. Manage all system assessments and build all new assessments. Customize all pick lists and quick lists. Managing system configuration updates and changes for primary CSIS software site. Managing monthly reports of active licensed users; deactivating or modifying access as needed. Update program-specific data elements and bed lists at least annually. Announcing major system updates to all users. Schedule live and training system upgrades. Interfacing with software vendor to manage/maintain upgrades, functionality issues, customization, licenses, and bug reports. Locating and resolving duplicate and abandoned client and/or household records. Provide CSIS information to interested agencies or other parties. Participate in CSIS Committee meetings as needed. Assist with local and custom reporting. Assist with Point in Time data collection. Coordinate with agencies and CSIS Quality and Reporting Analyst to complete the CoC’s Housing Inventory Chart (HIC). Assist with System Performance Federal Report. Assist with Longitudinal Systems Analysis (LSA). Running data exports/uploads using the (XML) tool for SSVF participating agencies. Knowledge, Skills, and Abilities: AA degree in information technology or related field. Bachelor's degree in Information Technology or Computer Science or relevant field preferred. Two to five years of related experience required. Must have attention to detail. Knowledge of the Homeless Management Information System, uses, workflow, and reporting. Skill in operating office equipment, including but not limited to computers, software (word processing, spreadsheet, presentation, email), and telephones. Ability to research and interpret applicable regulations. Knowledge of custom reporting tools including Tableau, Looker, Power BI, or Qlik a plus. Ability to work in a fast-paced environment. Must work well under pressure. Must be flexible and able to multi-task. Must be solution-focused and organized in achieving objectives with all service users. Must have analytical, strategic, critical thinking skills for effective problem-solving. Must be able to motivate and organize self to complete tasks with service users. Ability to maintain confidentiality in all aspects of the work environment. Ability to work as part of a team or independently. Working Conditions: Work is performed remotely, in an office setting, and in the community as needed. Physical Requirements : Must be able to read, write, speak, and comprehend English. Regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone. Ability to read computer screens and printed documents. Ability to hear well enough to communicate with colleagues and stakeholders. NOTE: This job description is intended to describe the general nature and level of work to be performed. Must pass a level 2 background screening, as well as sign and comply with the Affidavit of Good Moral Character. Suncoast Partnership is a drug-free workplace. Job Type: Full-time Pay: $54,000.00 - $58,000.00 per year Benefits: 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance Schedule: Monday to Friday Work Location: Hybrid remote in Sarasota, FL 34234
Salary: $54,000 - $58,000 a year
Employment Type: Full-time
Qualifications
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