US Eye Unified Communications Engineer
Location: Hybrid / Sarasota, FL
Department: IT / Enterprise Communications
Reports To: Director of Infrastructure & Engineering
Position Summary: A Unified Communications Engineer is needed to support, design, and optimize enterprise-wide communication platforms. This role will concentrate on Microsoft Teams, VoIP telephony systems, and Contact Center as a Service (CCaaS) platforms such as Five9. The candidate should have experience in a multi-state, multi-site healthcare services environment and possess strong technical expertise in unified communications and collaboration tools.
Key Responsibilities:
• Design, implement, and maintain unified communications solutions including Microsoft Teams, VoIP systems, and CCaaS platforms (e.g., Five9).
• Serve as the technical SME for enterprise voice services, conferencing systems, call routing, auto attendants, and contact center configurations.
• Administer and support Teams Direct Routing, Session Border Controllers (SBCs), and call flow integrations with other systems.
• Partner with clinical, operational, and support teams to ensure communications systems meet business needs and regulatory requirements.
• Troubleshoot complex voice and video issues across multiple platforms, providing Tier III support as needed.
• Collaborate with network and infrastructure teams to ensure optimal performance and availability of UC platforms.
• Manage vendor relationships, assist in evaluating UC solutions, and oversee implementations and upgrades.
• Document architectures, configurations, SOPs, and troubleshooting guides for internal use.
• Ensure HIPAA compliance, security standards, and high availability across all communication systems.
Qualifications:
• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 5+ years of experience supporting unified communications in an enterprise environment.
• Proficient in Microsoft Teams (including Teams Phone and Direct Routing) and VoIP systems.
• Hands-on experience with CCaaS platforms such as Five9, Genesys, or NICE inContact.
• Strong understanding of SIP, QoS, SBCs, and network requirements for voice/video.
• Experience in healthcare IT environments, particularly multi-site, multi-state organizations, preferred.
• Familiarity with HIPAA, security, and compliance requirements for communication platforms.
• Strong analytical, communication, and documentation skills.
Preferred Certifications:
• Microsoft Teams Voice Engineer Associate
• CompTIA Network+ or equivalent
• Five9 Administrator or similar CCaaS certification
Medical Practices
Engineering and Information Technology
Full-time