Area Warranty Manager
Area Warranty Manager
Compensation: $105,000–$115,000 base + performance bonus
Location: In-Office | Sarasota, FL
About the Company
SECCA Search Group has been exclusively retained by a Top 10 publicly traded homebuilder to identify an Area Warranty Manager to lead post-close customer service operations across the Sarasota division. Known for delivering high-quality homes and exceptional buyer experiences, this builder is seeking a strong leader to manage warranty processes, elevate team performance, and ensure homeowner satisfaction.
This full-time, in-office leadership role supports fast-growing community operations and requires hands-on oversight of warranty technicians and customer service teams.
Responsibilities
Leadership & Team Management
• Lead and mentor the division’s warranty team (field and office staff)
• Support recruitment, onboarding, and ongoing development of direct reports
• Manage team schedules, productivity, and engagement to meet service KPIs
• Process weekly payroll and ensure full compliance with company procedures
Customer Experience & Quality Control
• Serve as the escalation point for post-close homeowner concerns
• Oversee scheduling and completion of warranty service requests
• Set clear homeowner expectations and ensure timely, professional responses
• Conduct follow-ups to ensure work is completed to high quality standards
Vendor & Trade Coordination
• Schedule and coordinate work with trade partners and suppliers
• Verify pricing and payments based on scope and contract terms
• Communicate timelines and updates between homeowners and contractors
Warranty Operations & Analysis
• Maintain accurate documentation of all claims and service records
• Monitor warranty trends to identify recurring issues and recommend improvements
• Prepare detailed reports on customer service metrics for executive leadership
• Participate in warranty budgeting, compliance reviews, and safety planning
Qualifications
• Experience: 3–5+ years in residential construction or warranty management, with prior team leadership required
• Industry Knowledge: Understanding of construction standards, trade coordination, and post-close operations
• Skills: Strong leadership, conflict resolution, scheduling, and communication abilities
• Systems: Familiarity with warranty tracking software (BuilderTrend, Punchlist Manager, or similar)
• Mindset: Customer-focused, solutions-driven, and highly organized with attention to detail
• Education: Bachelor’s degree preferred or equivalent work-related experience
How to Apply
Submit your resume and a brief summary of your customer service or construction background. This is a confidential search managed directly by SECCA Search Group. Qualified candidates will be connected with hiring leadership upon review.
Real Estate and Construction
Customer Service and Management
Full-time