Student Assistant - Patient Account Representative
Posting Details
Position Details
Posting Number G/R29674P Working Title Student Assistant - Patient Account Representative Department UHC-Business Services About the University of Georgia
Since our founding in 1785, the University of Georgia has operated as Georgia’s oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/) . The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine.
About the College/Unit/Department College/Unit/Department website Employment Type Employee Additional Schedule Information Advertised Salary Anticipated Start Date 06/01/2025 Posting Date 05/21/2025 Closing Date Open Until Filled Yes Special Instructions to Applicants Location of Vacancy Athens Area EOO Statement
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653 .
Duties/Responsibilities
Duties/Responsibilities
Verifies Insurance Eligibility
• Verifies insurance eligibility on patients that come through the UHC and present an insurance card.
• Verifies eligibility by calling the insurance carrier, verifying through our clearinghouse or using e-verify.
• Insurance will be verified two (2) times a year for each patient that is seen for an appointment at UHC: Fall Semester and the beginning of a new calendar year.
• Corresponds with patients by secure message, e-mails or calls, if insurance is found to be inactive/terminated and attempts to get updated insurance coverage information.
Percentage of time 50 Duties/Responsibilities
Administrative And Customer Service
• Answers phones in a courteous and professional manner.
• Provides a positive first impression to all customers, including students, parents and departmental liaisons.
• Provides information regarding patient balances within the Practice Management System (PMS) and answers any other questions that might arise.
• Takes credit card payments over the phone.
• Refers inquiries, when necessary, to the supervisor or other departments, supplying names, 81#, and other pertinent information.
• If needed, composes and enters internal notes about the phone conversation so others know what has transpired on an account.
• Maintains a daily deposit.
• Follows file retention policy for payment documentation and database files containing patient and transaction records and shreds those files monthly as appropriate retention dates have passed.
• Follows internal procedures to monitor individual patient accounts to ensure that patients with patient due balances are flagged/unflagged with the Banner system.
Percentage of time 40 Duties/Responsibilities
Staff The Business Services Patient Accounts’ Desk
• Counsels patients, should they have questions about a balance or hold in Banner.
• Collects and post patient payments. Maintains a daily deposit.
• Enters third-party medical and dental insurance information into UHC’s Practice Management System for patients and verifies insurance coverage.
Percentage of time 10
Position Details
Position Information
Classification Title Student Assistant FLSA Non-Exempt UGA Job Code FTE .5 Minimum Qualifications Position Summary
This role is essential for accurately inputting insurance details for billing and confirming insurance eligibility. Responsibilities include handling department phone calls, addressing basic inquiries regarding balances, processing patient payments, and overseeing the management of UHC financial holds in Banner. Additionally, this position will organize payment documentation and maintain files related to patient and transaction records, as well as coordinate shredding for staff within the Business Services department. This role may also provide support to the Patient Accounts team as needed.
UHC Minimum
Relevant/Preferred Education, Experience, Licensure, Certification in Position
• Technical knowledge in the field acquired through an apprenticeship
• 2-year degree, or professional certificate
• 1-year medical office experience preferred
Knowledge, Skills, Abilities And/or Competencies
• Excellent communication and customer service skills.
• Respect for confidentiality of health and patient information.
• Knowledge of electronic health record systems.
• Ability to work alone as well as a group.
• Ability to prioritize tasks and multitask.
• Organized.
• Detailed work habits.
• Dependable and punctual.
• Demonstrates a professional attitude/behavior.
• Preferred qualifications include medical terminology
Physical Demands
See objects closely, as in reading; receive and give verbal communication; push/pull objects with minimal effort; sit, stand, or remain on feet for 30 minutes consecutively, 2-4 hour per shift; repetitive keyboarding skills.
Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? Yes Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Is driving a requirement of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? Yes Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website .
Contact Information
Recruitment Contact
Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name Shannon Kuykendall Recruitment Contact Email skuykendall@uhs.uga.edu Recruitment Contact Phone
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
• Resume/CV
• Cover Letter
• List of References with Contact Information
Optional Documents
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