Information Technology Support Technician
IT Technician
W2 contract to permanent hire
Athens, GA and surrounding area
Job description
The IT Workplace Support Technician is responsible for the installation, maintenance (both hardware and software) and project support of our Client's leased and purchased PCs, laptops, and printers. These systems are installed, maintained, and repaired in accordance with established standards, service levels, and operational processes. The primary focus for this position is break/fix and installation of devices in Northeast Georgia. Computing and mobile devices are installed, maintained, and repaired in accordance with established standards, service levels and operational processes.
The technician will provide primary desktop support for approximately 12 sites in the Athens, GA service territory.
JOB REQUIREMENTS:
• Two-year degree (college/technical/vocational) or equivalent hands-on experience in computer systems or information technology is preferred.
• Understanding of local area networks in a VoIP environment is required.
• Knowledge of and ability to troubleshoot and repair PC hardware, operating systems, and associated peripherals and software components.
• Must have proficiency with Windows 11 and MS Office.
• Ability to work independently, self-starter with good time management skills.
• Must have good verbal and written communications skills.
JOB RESPONSIBILITIES:
• Interfacing with customers to schedule work and ensure that customer
expectations are met upon completion of work
• Interfacing with other IT groups related to problems and installations as appropriate
• Managing and effectively prioritizing many work requests
• Maintaining current images on USB media
• Keeping abreast of current imaging installation procedures
• Understanding and adhering to billing and performance processes and procedures
• Maintaining accurate equipment inventories
• Installing standard, endorsed, or certified software and/or hardware devices, and providing minimal onsite training to get the client started
• Operating a company vehicle in a safe manner. Responsible for performing monthly vehicle safety inspections.
• Ability to climb into and maneuver around cabs of large bucket trucks and small pickup trucks for mobile device support
• Ability to lift 50 lbs
• Daily travel around service territory required.
BEHAVIORAL ATTRIBUTES:
• Must be a self-starter who can work independently without supervision.
• Follows safe work practices and fosters a safe workplace.
• Excellent customer service skills.
• Exhibits “Our Values” (i.e., unquestionable trust, superior performance, and total commitment) in all business dealings.
• Seeks opportunities to learn and demonstrates initiative to maintain a working knowledge of our changing IT environment.
• Good organizational and time management skills.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
For immediate consideration, please forward your resume to Mary Green at mgreen@synergishr.com
If you require assistance or an accommodation in the application or employment process, please contact us at mgreen@synergishr.comJob description
The hourly pay rate range for this position is $20-$24 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.
Utilities
Information Technology
Contract