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Remote - Bilingual People Support Specialist (Eng/Spanish)
Teleperformance USA
Apply on company site
Teleperformance USA
Remote - Bilingual People Support Specialist (Eng/Spanish) Frederick, MD Apply on company site
Category : Customer Service/Support
About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
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• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs
TP and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.
Key Responsibilities and How you will make an Impact:
• Serve as a knowledgeable resource for employees, providing support via phone, email, or chat.
• Address and resolve inquiries related to pay, time away and benefits with accuracy and confidentiality.
• Leverage your expertise in Workday and ServiceNow case management tools to manage employee support cases effectively.
• Utilize critical thinking to analyze and resolve moderately complex and sensitive issues.
• Ensure compliance with company policies and procedures while assisting employees.
We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.
What We’re Looking for
• Over 18 years of age
• HS Diploma or equivalent
Minimum Skills & Qualifications:
• Experience:
• Minimum of 3 years’ experience in employee support / HR with a solid understanding of company policies, benefits, payroll, and HRIS.
• OR a minimum of 4 years’ experience in customer service support with basic knowledge of Human Resources.
• Academic background in HR Management, HRIS or similar courses is preferred.
• Technical Skills:
• Proficiency in Workday module or other HRIS systems is required.
• Familiarity with ServiceNow case management tools is strongly preferred.
• Communication Skills:
• Exceptional written and verbal communication skills in English and Spanish at an advanced professional level (C1 or higher).
• Critical Thinking & Problem Solving:
• Strong ability to research, explore, and listen actively to resolve inquiries efficiently.
• Other:
• General knowledge of employee pay, time away and benefits is a plus.
• Typing speed of 50–60 WPM.
Work from Home Requirements:
• Internet Requirements: • Minimum subscribed download rate equal or exceeds 25.0 Mbps
• Minimum subscribed upload rate equal or exceeds 10.0 Mbps
• ISP must have no packet loss and ping under 30ms
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
• Proof of internet details required
• Clean and quiet workspace
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
TP is an Equal Opportunity Employer
Client-provided location(s): Frederick, MD, USA
Job ID: 18672591
Employment Type: Other
Apply on company site
Apply on company site
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