Service and Parts Support Lead
Originally established to help dealers meet the growing needs of their niche consumers, Integral dx has become adept at providing OEM products tailored to the specific needs of its clients. Today Integral dx offers a family of products designed and built to meet the needs and challenges out in the field. Learn more about us at integraldx.com and apply today!
SALARY: $47,000 to $62,000 annually
BENEFITS: Medical, Dental, & Vision Insurance; HSA/FSA options, Accident & Critical Illness Insurance; Short- and Long-Term Disability; 401(k) with Employer Match; Term Life Insurance; Employee Assistance Program; Employee-of-the-Month and Year, On-site Welding Training and Certifications; RITALKA University; Employee Luncheons; Family Company Picnic; Community Volunteering
As the Integral dx Service & Parts Support Lead , your primary responsibilities will be:
• Providing service support to customers both over the phone and by traveling to the customer locations and job sites. This includes, but is not limited to, troubleshooting equipment issues, demonstrating and commissioning new units, and servicing existing units at customer locations
• Coordinating the shipping and receiving process, including accurate packaging of outbound orders, receipt of incoming merchandise (including coordinating shipments and deliveries with other internal departments) and maximizing productivity through the streamlining of shipping merchandise to customers (internal and external).
The Service & Parts Support Lead will identify IDX products by researching existing customer machines using a database of machines and parts.
What does the Service & Parts Support Lead do at Integral dx?
• Provides phone support to customers experiencing equipment issues
• Travels to customer's locations (up to 14 days per month) for demonstrations, commissioning new equipment, and/or servicing existing equipment
• Requisitions transportation from freight carriers to ship plant products
• Reads shipping orders to determine quantity and type of transportation needed
• Coordinates and instructs the loading and shipping of products with carrier representatives
• Annotates shipping orders to inform shipping department of loading location and time of arrival of transportation
• Coordinates delivery of purchased items to the correct department
• Maintains an organized structure that facilitates ease of parts location as assigned by either project or department
• Receives and inspects ordered merchandise, checking for correct quantities, item damage, correct quantities, back orders, etc.
• Stocks merchandise on shelves, handling paperwork for order receipts and product returns
• Assists team with physical inventory
• Assists the internal assembly department lead person when shipping and receiving volume is low
What are we looking for in a quality Service & Parts Support Lead?
• Able to read and understand written information, identify problems, and review information
• Ability to read electrical, hydraulic, and pneumatic schematics
• Familiarity with exploded parts drawings
• Experience troubleshooting electrical, hydraulic, pneumatic, and mechanical systems
• Effective technical communication skills with engineering and management audiences
• Willingness to follow existing quality-control and safety processes
• Strong math and problem-solving skills
• Forklift truck experience
• Strong computer skills
• High School Diploma or general education degree (GED) is usually not required
OR Any combination of education and experience that would provide the required skill and knowledge for successful performance would be acceptable.
PHYSICAL DEMANDS
• Lift 50 pounds
• Stand for 3 hours plus per day
• Sit for extended periods through the day
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Integral Dx Overview
When it comes to recruiting, many companies focus on an applicant's faults - what doesn't fit, what experience they don't have, etc. Our philosophy is different in that we are actively looking for a reason to hire someone. Integral dx is an OEM equipment and attachments producer that includes machinery in construction, agriculture, and mining industries. As part of our commitment to our customers, we also provide after-market parts and service support for our products. At Integral dx, we take the needs of customers and quality of our products very seriously. We pride ourselves on finding solutions that work efficiently and effectively. Learn more about us at integraldx.com.
Why You Should Apply Here
Integral dx is a family-owned company that focuses on creating jobs in rural communities in the upper Midwest; purposefully deciding to create jobs away from the chaos of larger metro areas. Our company values help to foster strong relationships with not only our employees and customers, but also our communities. We take pride in finding careers that fit the person rather than a person to fit a job which allows us all to do extraordinary things with ordinary people.
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
#INDIDX
Salary: $47000 - $62000 per year
Machinery Manufacturing
Other
Full-time