Facilities Operations Supervisor - Civic Center
Description
Grade: PM1 FLSA Status: Non-Exempt
Safety Sensitive Position: Yes
Supervisor Title: Civic Center Co-Director-Hospitality and Operations
The 2025 starting rate of pay is $35.86 to $39.35 per hour with potential to $50.27 per hour.
Minimum Qualifications Of Education And Experience
• Must possess a high school diploma or GED.
• Advanced knowledge of current management and leadership principles and practices in a similar facility environment.
• Demonstrated knowledge of the management of a sports arena and entertainment venue / convention facility, including five (5) years of previous successful experience in a similar facility.
Preferred Qualifications
• Bachelor's degree in business administration, management, or related field.
• Supervisory experience.
• Event logistics coordination experience.
• Knowledge of food and alcohol related procedures and liabilities.
OR
• Any satisfactory equivalent combination of education, training, and experience that demonstrates the knowledge, skills, and abilities to perform the duties of the job proficiently may be substituted for the above requirements.
Nature Of Work
Oversees and supervises event set up and tear down, facility maintenance and cleaning, and audio/visual services at Mayo Clinic Health System Event Center and Vetter Stone Amphitheatre. Develops/trains employees and the crews engaged in operating and maintaining the facility and its equipment. Oversees emergency preparedness plans, safety and loss control, and acts as liaison to contracted security company.
About Us
Our employees are committed to working in an environment that fosters the core values of the City of Mankato – positive attitude, accountability, respect, teamwork, and integrity. We care about making a positive difference in the lives of others. Our work is challenging and has purpose. We listen and engage with each other and our community. We are empowered and trusted to make good decisions that align with the public service principles and core values. Our organization is committed to investing and developing each other. We will recognize and celebrate our collective achievements and individual accomplishments.
We take pride in investing in our employees. Our team enjoys a supportive work environment that encourages not only success for the community we serve, but for you as well. Come grow your career with us!
Duties / Responsibilities
Primary Essential Work Functions
• Oversees the set-up and tear down, audio/visual operations, and security for all Mayo Clinic Event Center events and off-site events including but not limited to; RibFest, and Vetter Stone Amphitheatre Events.
• Oversees facility operations during meetings, conferences, weddings, tradeshows, and entertainment events. Addresses client concerns and resolves issues in a timely and professional manner.
• Coordinates with event sales staff on event planning logistics and execution. Attends pre-event meetings to identify client’s operational requirements and expectations.
• Oversees hiring, training, and management of all operations staff (i.e., set up/tear down, housekeeping, audio/visual services, contracted labor, and volunteers working inside the Civic Center).
• Provides support and collaborates with City of Mankato facilities staff on building maintenance, and ice sheet management, including direct supervision of arena turnovers.
• Collaborates with event sales staff and tour management to determine security needs and acts as liaison to third party security company to meet staffing needs and provide direction on-site.
• Responsible for budget management of facility operations including Janitorial, Audio/Visual and Security areas.
• Creates and implements preventative maintenance schedules on all tools and equipment. Maintains and updates equipment specifications and manuals, along with Safety Data Sheets (SDS), to be referenced as needed for equipment repairs and prevention of injury.
• Implements continuous training programs, including facility safety, and maintains good relations with all employees (full-time, part-time and contracted) who are employed to service events.
• Communicates through ongoing verbal and written reports (formal and informal) with staff, colleagues and Civic Center Co-Directors.
• Represents the facility to the community, entertainment/convention industries, downtown properties, and other agencies as directed by the Co-Directors.
• Responsible for maintaining productive working relationships with local agencies.
Other Work Functions
• Works in cooperation with Public Safety and other public agencies as necessary to effectively communicate Civic Center event activity that may impact the community.
• Performs physical and mental demands and work environment requirements for this position.
• Attendance during regularly scheduled work hours and outside regular hours as necessary.
• Effective and respectful communication and interactions with other employees, supervisors, individuals from other organizations, and community customers.
• Performs other related work as assigned or apparent.
The above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.
Communicates With
• Internally – Public Safety, Civic Center Co-Directors and staff, Facilities staff
• Externally –Vendors, OSHA/regulatory and safety agencies, other entertainment/convention industries, downtown property owners, local agencies, and the community
Supervision
• 3 full-time direct reports, and 10 FTE (part-time labor); volunteers; and sub-contracted labor
Knowledge, Skills, And Abilities Required
• Demonstrated knowledge and experience in facility management.
• Proficient in problem-solving ranging from routine to complex.
• General knowledge or experience in event-based software.
• Basic understanding of audio and visual systems.
• Ability to work independently and prioritize work for optimum efficiency.
• Proficiency in computer software programs such as Outlook, Word, and Excel.
• Ability to effectively supervise staff under stressful situations.
• Knowledge of food and alcohol related procedures and liabilities.
• Ability to speak and write effectively to respond to event inquiries, client needs, and complaints.
• Knowledge of safety and occupational health standards applicable to event center operations and maintenance.
• Knowledgeable in proper lifting techniques used in strenuous lifting of heavy objects.
• Knowledge of security practices and protocols.
• Ability to maintain records and reports.
• Ability to work from verbal and written directions.
• Ability to operate a personal computer and common office equipment.
• Ability to maintain effective working relationships with employees, supervisors, and members of the community.
Qualifications / Conditions Of Employment
Conditions of Employment:
• Must be available to work normal office hours, plus various night, overnight, holiday, and weekend hours.
• Must possess a valid driver's license and be able to drive in the state of Minnesota.
• Must successfully complete a pre-employment assessment, background examination, physical, and drug test.
• Must possess a current cell phone or home phone number that can be accessed by building management personnel for contact purposes.
• Must comply with organizational and departmental policies.
• Must comply with data practices policies and standards relative to not public data. Any access to not public data should be strictly limited to accessing the data that are necessary to fulfill the employment responsibility. While data are being accessed, incumbent should take reasonable measures to ensure the not public data are not accessed by individuals without a work reason. Once the work reason to access the data is reasonably finished the not public data must be properly stored according to city policy and the Minnesota Statutes.
• Safety Sensitive Notice. This is a safety sensitive position which requires cannabis pre-employment drug testing. Safety sensitive position means a job in which an impairment caused by drug, alcohol, or cannabis usage would threaten the health and safety of any person.
Hours of Work
This position will work abbreviated normal office hours, plus night, holiday, and weekend hours. This position is responsible for event preparation, checking on and/or working with night changeovers, event presentation, and move out periods. Continuous hours of work may be varied and long as events and productions determine working hours.
City of Mankato
2025 Benefits Overview
For Regular Full-Time Employees
The City of Mankato provides a comprehensive, balanced, and competitive benefits package as part of your total compensation. The City's benefits programs address both the immediate needs that you and your family may have, such as medical coverage or flexible spending accounts, and your long-term needs, such as retirement savings. The following outline of City-offered benefits serves as an overview and does not provide all provisions, limitations, and exclusions. If there is a contradiction between this and the official plan documents, the plan documents will prevail.
Employer Provided Benefits
Paid Vacation:
Vacation Accruals, Utilization, And Payouts Vary Within Each Collective Bargaining Agreement And/or Employee Handbook. The Following Is The General Overview Of The Vacation Benefit
• Vacation hours may be accrued to a maximum of 50 days or 400 hours.
• Hours are accrued incrementally each pay period.
• Vacation hours may be taken in 30-minute increments.
• Unused balance carries over year to year.
Years of Service - Vacation Days Per Year
0 - 5 years - 10 days
6 - 10 years - 15 days
11 - 14 years - 17 days
15 -20 years - 20 days
21 years - 21 days
22 years - 22 days
23 years - 23 days
24 years - 24 days
25 years - 25 days
26 years - 26 days
27 years - 27 days
28 years - 28 days
29 years - 29 days
30+ years - 30 days
Paid Sick Leave
Employees earn 8 hours of sick leave per month.
11 Paid Holidays And 1 Floating Holiday
All regular full-time employees of the City, except those who are governed by a union contract or different holiday policy, receive the following paid holidays:
• New Year's Day
• Martin Luther King, Jr. Day
• Presidents Day
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Veterans Day
• Thanksgiving Day
• Friday After Thanksgiving Day
• Christmas Day
• Floating Holiday
Health Insurance Coverage Through Blue Cross/Blue Shield Of MN
• Health insurance plans to choose from: $5,000 HDHP with an HSA, $3,300 HDHP with an HSA, $500 CMM, $100 CMM/Traditional Plan
• City contributes up to $1,102.54/month ($13,230.48 annually) towards single coverage plans; and up to $2,756.36/month ($33,076.32 annually) for family coverage plans.
• All employee contributions towards premiums are deducted through payroll deductions on a bi-weekly basis.
• City contributions for union members will follow negotiated contract language.
Employer and employee contributions for non-union employees are shown below. Please note that union employee health insurance benefits may vary by contract.
NICE Healthcare (Free To All Full-time Employees)
NICE Healthcare is an integrated primary care clinic – meaning NICE offers almost all of the services of a traditional primary care clinic and then some. And better yet, NICE brings that care to your home, office, or wherever you happen to be.
Offers Employees And Their Household Members An Amazing Healthcare Benefit With No Out-of-pocket Fees. Below Are The Comprehensive Primary Care Services That NICE Offers
• Same-Day Chat and Video Visits
• In-Home Visits with 35 Free Labs and Physical Tests
• 550+ Free Medications Can Be Prescribed by Our Clinicians
• Free Virtual Physical Therapy
• Free Virtual Mental Health Therapy
• Free In-Home X-rays and EKG Services
Term Life Insurance
The City provides a term life insurance policy at no cost to the employee. (Face value is 125% of employee's base salary up to a maximum of face value of $50,000).
Retirement - PERA (Public Employees Retirement Association)
• Must participate as directed by Minnesota Statutes.
• Employer and employee contribution rates vary depending on position.
• May obtain refund of employee contribution on termination of service.
2024 Employer/Employee PERA Contribution Rates - Effective January 1, 2025
Contributions are calculated on gross bi-weekly salary each pay period.
Coordinated Plan
Employer: 7.5%
Employee 6.5%
Police and Fire Plan
Employer: 17.7%
Employee 11.8%
Optional Voluntary Benefits Available
The following benefits are available on an elective basis at the employee's choice:
Deferred Compensation Plans (457)
Plans available through Mission Square Retirement, Nationwide Retirement Solutions, and MN State Deferred Compensation Plan.
Health Care and Day Care Flexible Spending Accounts
Computer Purchase Program
0% interest for up to 3 years (max. $3,500) to purchase a home computer
Voluntary Payroll Deductions Available For
• Dental Insurance – Coverage through MetLife – 100% employee cost
• Vision Insurance – Coverage through MetLife – 100% employee cost
• YMCA membership at corporate rates
• Savings Bonds
• Various voluntary group life and disability plans.
• AFLAC
Credit Union Membership – Eligible for membership
• MN Valley Federal Credit Union
• Affinity Plus Federal Credit Union
Vacation Purchase Program
Employees may purchase additional vacation time (limits apply).
Employee Assistance Program (EAP)
In Addition
The City of Mankato is a qualifying employer of the Student Loan Forgiveness Program.
Questions regarding benefit information can be directed to Human Resources at 507-387-8664.
01
The following supplemental information may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided in your application. By completing this supplemental questionnaire you are attesting that the information you have provided is true and accurate. Any information provided may be reviewed by the hiring manager. Any misstatements or falsification of information will eliminate you from consideration or may result in dismissal. Do you understand and agree with this statement?
• Yes
• No
02
Which of the following best describes your level of education?
• High school diploma / GED
• Some college
• Associates / 2 Year Degree
• Bachelor's degree
• Masters or higher
• None of the above
03
Which of the following best describes the degree that you completed?
• Business Administration
• Hospitality or Hotel Management
• Sports Management
• My degree is in a field not listed above
• I have not completed a degree
04
If applicable, list the field of study in which you possess a degree. If no degree, type N/A.
05
Do you currently have a valid Minnesota driver's license or a valid driver's license from another state?
• Yes, I have a valid Minnesota driver's license.
• Yes, I have a valid driver's license from another state.
• No, I do not currently possess a valid driver's license.
06
Select the work experience you have in any of the following areas. (select all that apply)
• Events setup and tear down coordination
• Live audio or video production
• Facilities maintenance or janitorial
• N/A - None of the above
07
Which of the following best describes your years of employment experience in a position overseeing, supervising, or managing in a sports arena / entertainment venue / convention facility similar to Mayo Clinic Health System Event Center, Mankato? (For example: Overseeing/supervising setup and tear down, facility maintenance or janitorial, audio/visual services, overseeing emergency preparedness plans, safety and loss control, event security or law enforcement, etc.)
• No experience
• Less than 6 months
• More than 6 months, but less than 1 year
• More than 1 year, but less than 2
• More than 2 years, but less than 3
• More than 3 years, but less than 4
• More than 4 years, but less than 5
• More than 5 years, but less than 6
• More than 6 years, but less than 7
• More than 7 years, but less than 8
• More than 8 years, but less than 9
• More than 9 years, but less than 10
• 10 or more years
08
Describe your knowledge and experience in the management, oversight, or supervision of a sports arena / entertainment venue / convention facility. If no experience, type N/A..
09
Which of the following best describes your experience working with successfully meeting the needs of your customers?
• Limited - I have very little experience working with successfully meeting the needs of customers.
• Moderate - I have experience meeting the needs of customers that I have utilized on an occasional basis over the course of a year.
• Extensive - I have experience meeting the needs of your customers that I utilize regularly over the course of a month.
• N/A - I have no experience in this area.
10
Which of the following best describes your years of employment experience SUPERVISING AND DIRECTING full-time, part-time, or temporary employees?
• No experience
• Less than 6 months
• More than 6 months, but less than 1 year
• More than 1 year, but less than 2
• More than 2 years, but less than 3
• More than 3 years, but less than 4
• More than 4 years, but less than 5
• More than 5 years, but less than 6
• More than 6 years, but less than 7
• More than 7 years, but less than 8
• More than 8 years, but less than 9
• More than 9 years, but less than 10
• 10 or more years
11
Which of the following best describes your years of employment experience TRAINING full-time, part-time, or temporary employees?
• No experience
• Less than 6 months
• More than 6 months, but less than 1 year
• More than 1 year, but less than 2
• More than 2 years, but less than 3
• More than 3 years, but less than 4
• More than 4 years, but less than 5
• More than 5 years, but less than 6
• More than 6 years, but less than 7
• More than 7 years, but less than 8
• More than 8 years, but less than 9
• More than 9 years, but less than 10
• 10 or more years
12
Describe your experience supervising, training, and directing full- or part-time employees. If no experience, type N/A
13
Which of the following best describes your computer experience/ability?
• Limited - I am somewhat familiar with computers.
• Moderate - I use a computer occasionally at home and/or at work.
• Extensive - I use various computer programs as a significant portion of my job.
• No experience
14
Which of the following best describes your years of employment experience utilizing event management software?
• No experience
• Less than 6 months
• More than 6 months, but less than 1 year
• More than 1 year, but less than 2
• More than 2 years, but less than 3
• More than 3 years, but less than 4
• More than 4 years, but less than 5
• More than 5 years, but less than 6
• More than 6 years, but less than 7
• More than 7 years, but less than 8
• More than 8 years, but less than 9
• More than 9 years, but less than 10
• 10 or more years
15
Please indicate the current versions of software that you are proficient in using: (select all that apply)
• Microsoft Office Word
• Microsoft Office Excel
• Microsoft Office Outlook
• Microsoft PowerPoint
• None of the above
16
OTHER QUALIFICATIONS: Describe any other special training you've completed or skills and experience you currently possess that you feel would make you the best-qualified person for this position. If none, type N/A.
17
CONDITIONS OF EMPLOYMENT: If selected as a finalist, are you willing to undergo a background examination which may include, but not be limited to: a pre-employment personnel assessment, verification of employment and education records, identification verification, driver's license record, criminal history, and pre-employment physical and drug testing?
• Yes
• No
18
Questions 18 through 20 indicate your willingness to accept the working conditions for this position. If you answer "NO" to any of these questions, you may want to reconsider applying for this position. If hired for this position, are you willing to work continuous long hours including event setup, live event, and move out periods as needed?
• Yes
• No
19
Are you willing to work overnight, evening, early morning, holiday and weekend hours as work demands dictate?
• Yes
• No
20
Do you possess a working cell or home phone number where you can be reached by building management personnel, or be able to obtain one if hired for this position?
• Yes
• No
• Required Question
Government Administration
Management and Manufacturing
Full-time