Bistro/Barista Attendant - AM
Job Description
Benson's Hospitality Group hotels offer a competitive and comprehensive benefits package for all full-time employees. We offer vacation, holiday pay, free single coverage health insurance + company paid life insurance, disability insurance, dental and vision insurance, 401K.
Position Summary
Provide friendly, attentive, and responsive service to create an exceptional experience for all our guests. The primary objective is to create a personalized experience for our guests that will make them want to return and bring friends.
Work hours are six AM until eleven or eleven thirty AM depending on the day. This position requires a high level of dependency and passion for taking care of our guests.
KEY AREAS OF RESPONSIBILITY and DUTIES
• Welcome and connect with every customer. Discover customer needs and make recommendations you genuinely feel your guests will enjoy.
• Answer questions about our food, beverages and Hotel functions and services.
• Take food and beverage orders from guests, enter orders in POS system.
• Prepare coffee barista drinks and speciality drinks.
• Perform running side work and opening & closing duties throughout your shift.
• Maintain a clean and organized work and service area.
• Ensure guests are satisfied with the beverage, food, and service. Respond promptly and courteously to any requests.
• Teamwork Offer or ask for help to your fellow team members as situations arise.
• Thank your guests by name (if a credit card is used) for their visit and invite them to return.
• Adhere to company policies and procedures regarding cleanliness standards.
• Be available to fill in as needed to ensure the smooth and efficient operation of the Bistro as directed by the restaurant manager or immediate supervisor.
Qualifications
• Must have excellent communication & organizational skills.
• Previous barista experience preferred.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Must have a high level of honesty and integrity.
• Must be able to work quickly & efficiently and take direction.
• Must have a basic knowledge of service procedures and functions.
Education: High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Work Environment: The duties for this position are carried out inside, however; the employee may be subject to rapid and severe changes in temperature (from walk-in coolers, to the kitchen to the restaurant, etc.).
Physical Activities: To perform the duties, an individual must be able to walk and/or stand for varying lengths of time and for long periods with repeated bending, stooping and reaching. An individual must be able to lift up to 50lbs. An individual must also be able to see, speak and hear. Manual dexterity is necessary for the manipulation of paperwork, kitchen utensils, china, glassware, etc. Reasonable accommodations can be made to enable individuals with disabilities to perform most of the essential functions for the position. Benson's is committed to a diverse and inclusive workplace. Benson's is an equal opportunity employer and does not discriminate on the bases of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status.
Hospitality
Management and Manufacturing
Full-time