IT Professional
Athens , GA
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Job Description
Posting Details
Posting Details
Posting Number
S13523P
Working Title
IT Professional
Department
Terry-Information Technology
About the University of Georgia
Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/) . The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine.
About the College/Unit/Department College/Unit/Department website Posting Type
External
Retirement Plan
TRS or ORP
Employment Type
Employee
Benefits Eligibility
Benefits Eligible
Full/Part time
Full Time
Work Schedule Additional Schedule Information
Monday through Friday 8:00 am - 5:00 pm
Advertised Salary
$60,000-$65,000+ commensurate with experience
Posting Date
04/25/2025
Open until filled
Yes
Closing Date Proposed Starting Date
06/01/2025
Special Instructions to Applicants Location of Vacancy
Athens Area
EEO Policy Statement
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653 .
Position Information
Classification Title
IT (Information Technology) Professional
FLSA
Exempt
FTE
1.00
Minimum Qualifications
Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications Position Summary
This position is responsible for leading the Tier 2 support team to provide excellent customer service, resolve highly complex issues, design and implement large scale end user computing and classroom technology projects. This applicant will be resourceful in solving complex problems with unknown solutions. A problem-solving attitude is critical, with an ability to motivate direct reports, managers, peers, and student workers within the OIT organization. This position will work closely with Terry's Tier 1 Support, Endpoint Management, Infrastructure, and Facilities teams.
Knowledge, Skills, Abilities and/or Competencies
• Extensive knowledge and experience with Windows and Mac Operating Systems, Microsoft's Entra, Intune, Active Directory and group policy, wired and wireless network technology and troubleshooting, standard applications utilized on these platforms including installation, functionality, and troubleshooting, standardization practices including computer imaging, software packaging and network distribution of software.
• Functional knowledge of AV systems design, digital projectors, and web conferencing.
• Excellent interpersonal skills, written and verbal communications skills, critical thinking and problem-solving skills.
Physical Demands
Working in a normal office environment.
Is driving a responsibility of this position?
No
Is this a Position of Trust?
Yes
Does this position have operation, access, or control of financial resources?
No
Does this position require a P-Card?
No
Is having a P-Card an essential function of this position?
No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?
No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)
Yes
Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website .
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website .
Duties/Responsibilities
Duties/Responsibilities
Responsible for the success of Tier 2 support response to faculty, staff, and classroom IT support requests and resolution of new and unknown problems.
• Conduct root cause analysis on new and unknown problems. Develop workarounds or permanent solutions. Document resolutions and train Tier 1 team to handle similar future incidents.
• Manage vendor relations to ensure effective procurement, service, and retirement of end user computing resources. Facilitate the ordering and standardization of computers and equipment.
• Manage imaging processes for new and reassigned end user computing devices.
• Manage software packaging and distribution processes.
• Oversee Account Management for Adobe and Zoom.
• Respond to technical emergencies as needed.
• Supervise onboarding and offboarding tasks.
Percentage of time
50
Duties/Responsibilities
Lead Projects involving end user computing, classroom technology, and research computing implementations. Coordination, development, and implementation. Oversee and manage unique, technical projects for the benefit of faculty and staff. Projects tend to involve specialized fields of expertise related to technology for meeting the goals and objectives for projects, grants, experiments, and other initiatives. Current examples:
• Design and implement large-scale end user computing upgrades and classroom technology refresh.
• Work with Infrastructure, Endpoint Manager, and Tier 1 team to implement change.
• Evaluate new products and services. Present recommendations for improved effectiveness of college end user computing productivity and support.
Percentage of time
30
Duties/Responsibilities
Responsible for supervision of Tier 2 support staff.
• Recruit, select, hire, train and manage of 3 full-time staff.
• Oversee the training and development of Tier 2 staff.
• Conduct performance evaluations and recommend appropriate salary adjustments.
Percentage of time
20
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
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Job Summary
Company
University of Georgia
Start Date
As soon as possible
Employment Term and Type
Regular, Full or Part Time
Required Education
Bachelor's Degree
Required Experience
Open