Olive - Patient Navigator
Terros Health is pleased to share an exciting and rewarding opportunity for an Patient Navigator working at our Olive Health Center location. Reporting to the Practice Manager, the ideal individual is flexible, compassionate and professional. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you’ve been seeking.
Our programs are accessible and focus on the whole person including: primary care, nutrition, counseling and groups sessions, addiction treatment, children’s services, housing, and pharmacies. Our staff possesses great service and administrative skill sets and in-depth knowledge of patient care that complement the whole person and circle of care. Along with great benefits, continuous training and a welcoming environment, we offer the opportunity for you to grow in your career with Terros Health.
Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than four decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need.
Terros Health is hiring a Patient Navigator at our Olive Health Center in Glendale, AZ.
Full-Time, Employed
Location: 6153 W. Olive Ave
Monday-Friday, 8am-5pm
No Weekends
Patient Navigator Duties Include
• Greets individuals coming into the clinic in a professional and courteous manner, assists their needs promptly with compassion, in accordance with Terros Health values and utilizing Language of Caring.
• Provides superior customer service to patients checking in through the patient check-in kiosk. Educates patients in the use of the kiosks/iPads and assists as needed.
• Works to engage patients and their families, as well as others on services offered at Terros Health.
• Coordinates with the Practice Manager, Clinical Site Manager and/or Site Director to prevent and resolve on-site complaints.
• Maintains presence in the lobby of the clinic in order to help support patients and families, as well as other front office staff.
• Assists patients in connecting to resources based on the social determinants of health (SDOH). Skilled at uncovering patients’ needs, then following through with enlightening solutions.
• Provides health screenings when appropriate. Helps patients develop visit plans prior to seeing a provider.
• Gather and maintain patient demographics, ensuring accurate and complete information, in compliance with UDS guidelines. Encourage patients to address gaps in care.
Apply with your resume at www.terroshealth.org
Benefits & Wellness
• Multiple medical plans - including a no premium plan for employees and their families
• Multiple dental plans - including orthodontia
• Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
• 4 Weeks of paid time off in the first year
• Wellness program
• Child Care Support Program
• Pet Insurance
• Group life and disability insurance
• Employee Assistance Program for the Whole Family
• Personal and family mental and physical health access
• Professional growth & development - including scholarships, clinical supervision, and CEUs
• Employee perks and discounts
• Gym memberships
• Tuition at GCU and University of Phoenix
• Car rentals
• Bilingual pay differential
Hospitals and Health Care
Other, Information Technology, and Management
Full-time