Job Summary We are seeking several dedicated and enthusiastic Customer Service Specialists to join our client in Greenville, SC. The opportunity is fully remote however employee must sit within the surrounding Greenville/Spartanburg area. This role supports all internal and external users on the company's in-house systems by providing clear answers to product and billing questions, asking the correct troubleshooting questions to quickly identify solutions for presented problems, or assisting in directing users to the correct resource to address client needs. This role requires strong communication skills and the ability to analyze customer inquiries while maintaining a positive attitude. Job Responsibilities - Provide support to customers via phone, email, chat, and online help channels - Answer basic, general questions about products and orders - Assist with billing and invoice issues, such as payments, refunds, order replacements, and cancellations - Provide general how-to guidance and user information with company software products - Troubleshoot errors or issues with company software products, including identifying issues, researching answers, and elevating to the next level of support for resolution when required - Log customer contacts into a ticketing system for handling, tracking, and follow-up of customer issues and needs - Respond to customers in a timely and efficient manner within designated service level agreements - Assist in identifying areas of improvement for client and user training of supported software and programs - Help improve system performance by identifying problems and recommending changes - Maintain good interpersonal and customer service skills - Work in a multi-task environment with limited supervision - Work rotating shifts Qualifications - Previous call center/customer support center experience preferred - Good written and oral communication skills - Critical-thinking and conflict resolution skills - Ability to multi-task, prioritize, and manage time effectively - Proficiency in Microsoft Office products, including Word, Excel, and SharePoint - Ability to learn and provide support to software at a rapid pace - Experience with Salesforce and other software applicable to day-to-day tasks Benefits and Compensation - $25/hr - Temp-to-perm - Full benefits once hired on permanently with client. - Mon - Fri schedule working and 8-hour shift between 6 AM and 8 PM EST.