Human Resources and Employee Engagement Coordinator (Onsite) Greenville, SC
Greenville , SC
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Job Description
General Information
Location
Greenville, SC
Job ID
5795
Job Category
Human Resources
Language Requirement
English
Description & requirements
Description
Do you have experience with Human Resources and Employee Engagement?
Are you highly organized, people-focused, and passionate about creating an engaging employee experience?
What's in it for you?
• Health benefits for you and your family, including medical, dental, vision
• 401(k) investment options with employer match opportunities
• Paid Vacation Time
• Great work/life balance
Join Transcom as our HR and Employee Engagement Coordinator in Greenville, SC!
We are looking for a proactive and detail-oriented HR/Engagement Coordinator to support HR operations and employee engagement initiatives at our midsize employee site. This role will work closely with the HR Business Partner (HRBP) to ensure a positive workplace culture, smooth HR processes, and high employee engagement.
The HR/Engagement Coordinator will be responsible for HR administrative tasks, employee communications, and planning engagement activities to enhance retention and workplace satisfaction. The ideal candidate is highly organized, people-focused, and passionate about creating an engaging employee experience.
If you enjoy coordinating HR processes, organizing engagement programs, and being the go-to person for employees, this role is for you!
Responsibilities:
The position requires effective leadership and business execution for the following key focus areas. Additional responsibilities may be added as the needs of the business change and expand:
HR Administrative Support
• Assist the HRBP with day-to-day HR operations, including document management, compliance tracking, and reporting.
• Maintain and update employee records, attendance tracking, and HR databases.
• Help with onboarding and offboarding processes, ensuring smooth transitions for new hires and exiting employees.
• Serve as the first point of contact for general HR inquiries, directing employees to the appropriate resources.
• Coordinate and schedule HR-related meetings, training sessions, and site-wide communications.
Employee Engagement & Culture Initiatives Develop and execute employee engagement programs, events, and recognition initiatives that align with company values. Support wellness initiatives, employee appreciation programs, and team-building activities. Maintain a calendar of engagement activities and communicate upcoming events to employees. Assist with internal surveys, feedback collection, and action planning based on employee insights. Partner with managers and team leads to promote an inclusive and positive work environment. Employee Relations & Communication Act as a liaison between employees and HR, ensuring concerns are documented and escalated as needed. Help facilitate stay interviews, exit interviews, and feedback sessions to identify areas for improvement. Support internal HR communications by creating bulletins, emails, and presentations for company-wide updates. Encourage employee participation in company programs and initiatives. Additional Notes This job description is intended to outline the general responsibilities and qualifications for this role; however, additional tasks may be assigned as business needs evolve. The company reserves the right to modify, update, or amend this job description at any time to align with operational and organizational changes.
Qualification and experience:
• High school diploma, or equivalent
• 2-4 years of experience in HR administration, employee engagement, or a related field. preferably in a BPO, travel and tourism, hospitality, or high-volume environment.
• Strong organizational and administrative skills with attention to detail and accuracy.
• Passion for employee engagement, culture-building, and creating a positive workplace.
• Ability to handle confidential information with professionalism and discretion.
• Strong interpersonal and communication skills, with the ability to connect with employees at all levels.
• Experience in event planning, project coordination, or HR systems is a plus.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint), Google Suite, and HR software tools.
• Call center experience, preferred
Essential Soft Skills
• People-Oriented Mindset - Enjoys interacting with employees and fostering a positive workplace culture.
• Strong Communication - Able to clearly convey information, actively listen, and build strong relationships.
• Highly Organized - Can manage multiple tasks, events, and deadlines efficiently.
• Problem-Solving Ability - Takes initiative to find solutions and improve HR processes .
• Creativity & Innovation - Thinks outside the box to create engaging and impactful employee programs .
• Collaboration & Teamwork - Works well with cross-functional teams to drive engagement and HR success.
Physical Requirements • Ability to sit, stand, and walk for extended periods while engaging with employees across the site.
• Occasionally lift and carry event materials, office supplies, or documents (up to 20 lbs).
• Frequent use of computers, telephones, and other office equipment .
• Ability to work occasional extended hours for key engagement events or HR projects .
What Life at Transcom is like!
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.
Right now, we are growing our virtual footprint in North America and currently hire remote employees in 26 states and 3 Canadian provinces. Proud to be recognized by FlexJobs as #8 on their list of the Top 100 companies to watch for remote work in 2025.
At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.
We are the voice of our clients. We are Transcom.
We are passionate about people and look forward to meeting you!
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Job Summary
Company
Transcom
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
2 to 4 years