Practice Management Director
NEW HORIZON FAMILY HEALTH SERVICES, INC.
Position Description
JOB TITLE: Practice Management Director
DEPARTMENT: Practice Management
SUPERVISOR: V.P. & Chief Operating Officer and President & Chief Executive Officer
STATUS: Exempt
• IMPORTANT NOTE**
THIS DOCUMENT DOES NOT CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT
Job Summary
The Practice Management Director is responsible for coordinating all facets of primary medical care and oral health access and delivery at the assigned office location; facilitates a multidisciplinary approach to patient care with special attention to excellent customer service and provider access for patients; ensures continued education and direction for all staff in the development and promotion of a collaborative health care model that focuses on comprehensive medical care in a Patient-Centered Medical Home; maintains responsibility for day to day practice management oversight to promote service excellence. This position is also responsible for ensuring New Horizon Family Health Services policies and procedures for registration, patient appointment scheduling, and front desk are carried out effectively.
Duties Performed
• Serves as the liaison and communication channel for all practice management activities at NHFHS service delivery sites.
• Monitors patient flow (such as appropriate use of schedule templates, no show policy implementation, walk-in accessibility, 3rd next availability, patient cycle time, and patient surveys).
• Responds to inquiries regarding policies/regulations and Center services; refer media calls and calls of a technical nature to COO and CEO or other appropriate personnel.
• Supervises and evaluates Practice Managers, Site Managers, Mobile Medical Team (MMT) Coordinator, and assigned support staff in a timely manner.
• Ensures accuracy of deposits, demographic and other information entered into the Athena Electronic Health Record System.
• Processes leave requests of staff and oversees timekeeping functions in a timely and efficient manner.
• Creating and managing staff schedules for direct reports.
• Evaluates staff performance and addresses performance issues.
• Ensures completion of assigned monthly reports. Forward to the CEO by the 10th working day of each month.
• Convenes regular department meetings and ensures attendance of all office staff: documents items discussed and maintains a file of notes/minutes for reference; forwards staff requests and/or concerns to the COO/CEO as appropriate.
• Meets regularly with the Practice Managers, Site Managers, Program Directors and MMT Coordinator to continually assess the functioning of practice management and ensure consistency and standardization across the organization.
• Addresses safety issues for staff and patient population with appropriate persons in a timely manner.
• Supports the CEO, COO, and CMO in program/service evaluation activities; facilitates changes in the provision of service based on Continuous Quality Improvement results.
• Ensures attendance of office staff at general staff meetings at designated locations.
• Monitors and reports demand for services to ensure adequate staffing and services. Incorporates input from office staff in assessing needs.
• Promotes working relationships between clinical staff and administrative support staff that foster collaborative, managed care delivery, and mediate resolution of conflicts between providers, staff, and/or patients.
• Maintains appropriate correspondence files and other files as directed.
• Demonstrates proficiency in the use of the Athena Electronic Health Record System as required to perform job duties.
• Provides support to the Practice Managers with templates/schedules/holidays/appointment types for the clinical team in Athena.
• This position will also serve as an EHR System Super User along with the CMO & IT Services Delivery Manager to support troubleshooting, upgrades and approved system modifications.
• Assists the CMO and Quality Management and Compliance Director in monitoring data integrity for the Athena Electronic Health Record System. Reports problems to the appropriate personnel in a timely manner.
• Coordinates/Provides initial and ongoing training to Practice Managers to ensure the required skills, tools and resources to perform their job duties effectively.
• Participates in the preparation of the annual UDS report as needed alongside the Quality Management and Compliance Director.
• Works directly with providers and other managers/supervisors to manage shared staff.
• Identifies opportunities for practice improvement and growth
• Develops and maintains a Practice Manager Handbook
• Demonstrates effective management skills and knowledge of quality management processes.
• Participates in Event Committee, CQI, other internal committees, special projects/observances or other activities that promote improvements in organizational performance and/or advance the mission, goals and objectives of New Horizon Family Health Services.
New Horizon Family Health Services, Inc. reserves the right to revise or change job duties and responsibilities as the need arises. THIS DOCUMENT DOES NOT CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT.
Qualifications
• EDUCATION:
• REQUIRED:
■ Master’s Degree in Business Administration, Health Care Administration, or Public Health
• EXPERIENCE:
• REQUIRED:
■ At least two (5) years of experience in an allied health or clinical care setting
Other Requirements
• Previous experience with electronic health records (EHR) systems
• Leadership and team management abilities
• Strong administrative and organizational skills
• Must hold all patient Protected Health Information (PHI) other patient personal information and agency information in confidence, in accordance with the attached Employee Confidentiality Statement
• Actively participate in and comply with all aspects of the NHFHS Corporate Compliance Program, follow the Program Code of Conduct and obey all relevant laws, statutes, regulations and requirements applicable to Medicaid, Medicare and other State and Federal healthcare programs
• Performs other related duties as assigned by the COO or CEO
• Adheres to schedules for work, lunch and breaks
• Dependable and conduct themselves professionally
• Proficient in relevant software, tools, and applications necessary for the role
• Builds and maintains productive relationships with internal and external stakeholders
• Exhibits exceptional communication skills, including oral, written, and presentation abilities
• Exercises sound judgment, discretion, and critical thinking in decision-making
Benefits
New Horizon Family Health Services offers a robust and comprehensive benefit package to full time employees. These choices/options include:
• Vacation plus holidays and sick leave
Optional Benefits Which Include
• Medical (PEBA State Health Plan), Dental and Vision benefits
• Flexible Spending and Health Savings Accounts
• Voluntary Life Insurance
• Short Term Disability and Long Term Disability
• Optional contribution to a 403 (b) Retirement Plan, with up to 4% employer match after the first year of employment
• Continuing education courses through SC AHEC
Mission
Our Mission is to provide quality, affordable, compassionate patient-centered health care to improve the health of the communities we serve. Our Vision is that our community will be one of the healthiest in the Nation. Superior patient care is the hallmark of NHFHS.
Community
Greenville, South Carolina is the perfect place to live, work, and play. Greenville is surrounded by mountains, lakes, hiking & biking trails, as well as recreational activities including golf, tennis, water sports, cultural performances and more. Geographically located between Atlanta, GA and Charlotte, NC, with beaches just 3.5 to 4 hours away.
We are an Equal Opportunity employer.
Medical Practices
Consulting, Information Technology, and Sales
Full-time