Box Office Customer Service Representative - Part-Time
The Peace Center is a major, nonprofit performing arts center serving a growing and sophisticated audience in Greenville, South Carolina. It is the dominant performing arts center in the State and region. Built on a six-acre campus with an aesthetic mix of new architecture and historic buildings, the campus is at the hub of Greenville’s nationally recognized downtown.
The Peace Center venues include the 2,115-seat Peace Concert Hall, the 400-seat Gunter Theatre, the 1,400-capacity outdoor Peace Pavilion, Genevieve’s Lounge, and the Huguenot Mill which includes two event spaces: the Ramsaur Studio and the Huguenot Loft. Opening in 2025 will be two additional music venues: the Mockingbird (a listening room), and the Coach Factory (a flat floor club).
Position Summary
The Peace Center is currently seeking qualified applicants for an excellent opportunity as a part-time Customer Service Representative at the Peace Center. The Box Office Customer Service Representative provides ticketing services for all events at the Peace Center by providing patrons with an outstanding customer experience.
POSITION RESPONSIBILITIES (include But Are Not Limited To)
• Provide a high level of customer service to all Peace Center guests in a friendly, welcoming, and efficient environment.
• Process phone and in person orders using Tessitura a web-based CRM system.
• Assist with night of show walk up sales and will call distribution.
• Assist customers with purchase decisions such as performance availability, pricing, and seating recommendations.
• Troubleshoot customer concerns, requests, and/or complaints in a timely, courteous, and informed manner. Resolve customer service issues with guidance from supervisors.
• Maintain current and in-depth knowledge of schedule, events, and all sellable items.
• Understand and uphold purchasing policies.
• Collect complete and accurate data from customers.
• Maintain quality database entry practices when completing regular database maintenance projects.
• Complete outbound calls to existing customers regarding upcoming events, subscriptions, and donations.
• Contribute to the environment of the box office by maintaining a positive attitude and genuine interest in helping others.
• Perform other duties and special projects as assigned.
Qualifications
• High School diploma required.
• Customer service experience, preferably in the ticketing, entertainment, or non-profit arts industries.
• Strong written, verbal, and interpersonal skills.
• Skill using computer software programs including point of sale systems and Microsoft Word, Excel, and Outlook.
• Experience with ticketing systems, especially Tessitura, a plus.
• Works well independently and in a group setting, a true team player.
• Passion for and/or experience in the performing arts.
• Ability to maintain a high level of poise and professionalism in all circumstances.
• Ability to remain calm under pressure and assist in unanticipated duties as needed.
• Ability to perform necessary functions in ticketing software.
• Ability to work in a call center environment including extended periods of sitting at a personal computer and use of a headset.
• Ability to work a flexible schedule including days, evenings, weekends, and holidays as assigned.
• Ability to work a minimum of 12 hours per week.
• Ability to work on-site in Greenville, SC
Entertainment Providers
Other
Part-time