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Customer Success Manager

Cennairus, LLC

Location: Sarasota, Florida
Type: Full-Time, Non-Remote
Posted on: April 12, 2025
This job is no longer available from the source.
Customer Success Manager
We are an insurance brokerage licensed nationally. We are seeking a skilled and detail-oriented Customer Success Manager to join our team. As a Customer Success Manager, you will play a critical role within the company to help increase the value in the various products and services we offer to consumers. This is a vital position, and we are looking for someone who is knowledgeable in commercial and personal lines insurance as well as having a strong background in customer service. We offer competitive compensation packages along with comprehensive benefits. Join our team of dedicated professionals who are committed to providing exceptional insurance services to our clients.
Responsibilities:
- Answering incoming calls
-Adding new and renewal policies into the management system
-Policy changes
-Issuing certificates of insurance
-Reviewing/managing upcoming renewals and pending cancellations
-Assisting the producers with customer service-related tasks
-Client retention
Skills:
- Strong analytical skills with the ability to successfully complete required tasks
- Excellent decision-making skills with the ability to analyze a situation and determine best practices
- Familiarity with the insurance industry
- Proficiency in organization
- Solid understanding of the insurance industry regulations and compliance standards
- Ability to work independently and meet deadlines in a fast-paced environment
- Strong communicative skills to effectively interact with our agency partners and policyholders.
-Positive attitude with a strong work ethic
Qualifications:
• Agent License is not required upon application; however, is preferred
• Highschool diploma
• 1-year of industry experience
Insurance
Insurance
Full-time