Customer Operations Assistant
About Us
Fast-growing distributor specializing in industrial automation equipment. We are committed to delivering reliable products, exceptional customer support, and technical expertise to clients across North America.
We are seeking a (Weekday Flexible Part Time) Customer Operations Assistant to join our dedicated team. This position is ideal for a motivated, detail-oriented individual who thrives in a dynamic environment and is eager to contribute across customer service, order fulfillment, technical support, and sales operations.
Position Summary
The Customer Operations Assistant will play a key role in ensuring a high-quality customer experience and supporting internal operations. This position requires someone who works independently, possesses strong communication skills, organized mindset, and the flexibility to manage a variety of administrative, technical, and logistical tasks. Prior experience is a plus, but we are willing to train the right candidate.
Key Responsibilities
-Customer Service & Support
-Answer inbound calls and emails; route inquiries appropriately and ensure timely follow-up.
-Assist with order processing and some technical support (training provided).
-Draft internal and external communications, including newsletters, flyers, and marketing emails.
-Maintain and update customer, product, and inventory databases.
Warehouse & Fulfillment Coordination
-Pick, pack, and label customer orders accurately using internal software.
-Safely operate a pallet jack or push cart to organize and transport items.
-Coordinate parcel and LTL shipments, including tracking and issue resolution.
Sales & Business Development Support
-Assist with customer outreach, lead generation, and sales follow-up tasks.
-Support the sales team with product availability checks, quote preparation, and onboarding new accounts.
-Participate in marketing initiatives and identify upsell opportunities.
Internal Operations & Collaboration
-Serve as backup to management during absences and provide support with scheduling or urgent communication.
-Assist with general office/warehouse operations.
-Participate in team meetings and contribute to continuous improvement initiatives.
Qualifications
-Excellent verbal and written communication skills.
-Strong attention to detail, with the ability to follow through on tasks independently.
-Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams), Google Workspace (Docs, Sheets, Reviews, Gmail); basic comfort with CRM and order management software.
-Positive attitude and interest in learning about technical products. Strong mathematical skills. Understanding of electric motors and other industrial electrical components.
Preferred Skills (Not Required)
-Previous experience in electrical distribution, supply chain, or industrial equipment technical support.
-Bilingual English and Spanish.
-Prior experience in an administrative, inside sales, or operations support role.
Offer
-Flexible part-time schedule (Monday through Friday).
-Competitive hourly wage with performance-based commission opportunities.
-Training and ongoing mentorship.
-Opportunities for advancement in sales, operations, or technical support roles.
-Supportive, team-oriented culture within a growing company.
How to Apply
If you are looking to build a meaningful career in a company that values growth, innovation, and exceptional service, we want to hear from you. Submit your resume and a brief message describing your interest and relevant experience.
Wholesale Appliances, Electrical, and Electronics, Automation Machinery Manufacturing, and Robotics Engineering
Wholesale Appliances, Electrical, and Electronics, Automation Machinery Manufacturing, and Robotics Engineering
Part-time