Bistro/Bar Manager
Job Description
Benson's Hospitality Group hotels offer a competitive and comprehensive benefits package for all full-time employees. We offer vacation, holiday pay, free single coverage health insurance + company paid life insurance, disability insurance, dental and vision insurance, 401K.
Position Summary
The Bistro/Bar Manager is responsible for overseeing the Bistro and bar functions of the hotel.
KEY AREAS OF RESPONSIBILITY and DUTIES
• Maintains guest service as the driving philosophy of the hotel.
• Personally demonstrates a commitment to guest service by responding to client/guest needs.
• Responds to client/guest complaints relating to Bistro/Bar department in a timely manner.
• Ensures proper delivery of Bistro/Bar service.
• Creates and updates a weekly schedule for all Bistro/Bar Staff (with approval of General Manager).
• Ensures that all Bistro/Bar shifts are covered adequately. Works as needed in Bar/Bistro for am or pm to cover during illnesses, busy time periods, and vacations as needed.
• Completes the purchasing/ordering of food/beverage items and supplies. Maintains adequate supply levels to provide guest satisfaction.
• Confirms all Bistro/Bar related orders and shipments. Ensures that items are stored properly upon receipt.
• Shops for miscellaneous food/bar items and supplies at local stores when needed.
• Reviews guest scores and comment cards. Implements ideas to improve customer satisfaction.
• Supervises and evaluates Bistro/Bar associates.
• Maintains a positive, cooperative work environment between staff and management.
• Works as a team player. Responds appropriately to direction/constructive feedback and applies as needed.
• Works to maintain a high level of motivation for staff to improve performance.
• Establishes effective communication between the Food & Beverage Department and other departments within the hotel.
• Works with General Manager to hire and discipline Food and Beverage associates.
• Ensures proper training and certification (i.e. food handlers permits) of all food and beverage personnel.
• Safety and Security Management
• Knows local health and safety codes and regulations that apply to hotel.
• Assists the management in recognizing and correcting potential safety hazards (broken doors, fire hazards, etc.) and security problems (locking doors after hours, etc.).
• Understands, follows, and assists with policies and procedures for the hotel’s key control system.
Expectations:
• Maintains a professional appearance and demeanor in all situations dealing with fellow associates, guest, and clients.
• Manages time effectively to accomplish all desired tasks, duties, and action plans. Is punctual for all shifts and meetings.
• Delegates responsibilities appropriately and effectively to department personnel.
• Helps to maintain an organized working environment. Assists in keeping all areas of the hotel clean.
• Works appropriate hours for his/her responsibilities.
• Attends all required meetings.
Qualifications
Education: General Education and/or comparable work experience
Required Experience: Must have bartending/food service experience 2 years plus
Work Environment: The duties for this position are carried out indoors.
Physical Activities: To perform the essential functions of this position, the individual must be able to see, speak and hear. An individual must be able to stand and walk for long periods of time with constant bending, stooping and reaching required. An individual should also be able to lift up to 50 lbs. and may frequently lift and carry objects weighing up to 30 lbs. Manual dexterity is necessary for the manipulation of cleaning tools, linens, guest amenities, paperwork, etc. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benson's is committed to a diverse and inclusive workplace. Benson's is an equal opportunity employer and does not discriminate on the bases of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status.
Hospitality
Management and Manufacturing
Full-time