Job Title: IT Operator (Desktop Support)
Location:  Vienna, VA - 100% onsite Mon-Fri
Pay Rate: Open to Both C2C and W2 options
Position Type: Multiyear Contract
Description
Interpersonal/Communication:
• Excellent oral & written communication skills
• Excellent customer service skills
• Professional presence and maturity
• Detail-oriented
• Ability to work well with other team members
• Comfortable and adaptable in a fast-paced environment
• Ability to follow and adhere to standard operating procedures
Technical Knowledge/Skills:
• Ability to diagnose and resolve hardware and software issues for end users
• Basic networking knowledge (IP, DNS)
• Basic cybersecurity knowledge (2FA, phishing)
• Ticketing system experience (ServiceNow)
Experience:
• Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints
• Experience with troubleshooting issues on Microsoft Windows 10 and 11 operating systems
• Experience with Microsoft M365 productivity software (including, but not limited to: Outlook, OneDrive, and Teams)
Nice to haves:
• CompTIA A+ Certification
• Microsoft 365 Certified: Fundamentals Certification
• Experience using ConnectWise Remote Support Software
• Experience using CyberArk Workforce Password Management Software
• Experience troubleshooting Citrix VDIs
Ref: #850-Rockville (ALTA IT) 3 Employment Type: CONTRACTOR