The patient service representative (PSR) is responsible for a variety of administrative functions and patient care activities in support of the clinic to include checking in/out patients, collecting co-pays, verifying insurance, scheduling appointments, and assisting clinical staff to provide support for the efficient delivery of patient care. Job responsibilities: Opening and closing the office Ensure waiting area is always neat Answering phones and directing to appropriate department/staff Create patient telephone encounters/actions/messages for other staff Scheduling appointments Screen patients for possible contagious illnesses and providing direction if patient should be seen via telemedicine Scheduling referral appointments such as specialty care, diagnostic testing, PT, etc. Entering patient demographics in to EMR Verification of insurance eligibility and benefits Obtain required forms (registration, health history, third party liability, NPP and consents) Identify insurance coverages and distinguish between primary, secondary and tertiary Obtain case in jury information for Workmans Comp and MVA Check patient in and out Contact patients that no show or cancel/reschedule report from confirmation calls Live confirmation calls for upcoming appointments Obtain and enter referral information Mark no shows in daily schedules Scan demographic documents into the patients chart in EMR Report daily on no shows and rescheduling trends Open mail; distribute to appropriate individual/team Collect co-pays, TOS payments, prepayments and any outstanding balances Close out and balance cash drawer, complete bank deposit Balance daily transactions Run day end review and billing summary Work front end billing denials Obtain, log in/out, distribute to appropriate clinical staff and follow up on outstanding incoming forms: disability, FMLA, handicapped permits, etc. Read and comprehend patient billing to answer general questions General financial counseling: patient balances, payment options, setup payment plans Prep daily schedules and identify outstanding balances for upcoming appointments Have ability to communicate effectively (both verbal and written) with patient, physicians and other teammates Liaison between patient and clinical staff Additional tasks as assigned by the Management Frequently accesses email to stay up to date on new information within the organization and promote a way of communication between staff Performs all procedures according to established policies and procedures of OCH and adheres to Legal compliance policies and other regulatory issues Education: High school diploma or GED Experience: Preferred 1 year Additional requirements High school diploma or equivalent 1 year of medical office experience Customer service skills Knowledge of medical terminology preferred Experience with E-Clinical Works a plus Must be detail oriented Strong organizational and time management skills Excellent verbal and written communication skill Strong sense of discretion and professionalism Strong multi-tasking skills Critical thinking skills
Salary: $26.4K - $32.6K a year
Employment Type: Full-time
Qualifications
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