We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Compensation: $15 hourly Responsibilities: General bookkeeping: ensure all hotel guest account information is accurate and up-to-date Communicate with housekeeping to make sure guest rooms are ready Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information Mitigate customer complaints as needed Qualifications: Displays impeccable interpersonal, time management, organizational skills, and customer service skills 1+ year of hotel industry experience or related job preferred Well-versed in taking telephone calls and handling stressful situations Working knowledge of Microsoft Office and reservation management systems Must have graduated high school, received a GED or equivalent About Company Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners
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