CSR Responsibilities/Objectives Monday-Friday 8:30am-5pm, 40 hours per week. Responsible for taking referrals for Durable Medical Equipment. Obtaining all intake information accurately and completely and forwarding to the Intake department for processing within 24 hours. Responsible for calling all insurance companies upon referral for coverage status in regard to: medical equipment coverage, in/out of network providers, pre-authorization requirements, deductibles and/or co-pays. Responsible for accurate and complete filing of documents into Document Management. Responsible to help prioritize deliveries and service. Promptly notify service personnel of any activity which requires their attention. Responsible for assisting all walk in customers. Responsible for data input of patient demographics, insurance and equipment in company’s software system. Responsible for completing all paperwork timely and forwarding to the appropriate location (ex. purchase orders, transfer forms, time sheets) Responsible to oversee restocking all branch inventory, OTC and medical equipment by coordinating with Warehouse Manager through Purchase Order requests. Other miscellaneous as requested by management CSR Job Knowledge/Objectives Demonstrate working knowledge of the working aspects of home medical equipment field. Demonstrates excellent customer service mind-set and skills. Demonstrate working knowledge of office equipment (including computer, adding machine, copier and fax machines) Has proper telephone etiquette. Demonstrates general filing principles. CSR Benefits PTO Major Paid Holidays Medical, Dental, and Eye Insurance Employer Match 401-K plan Employee Discounts Job Type: Full-time Pay: $14.00 - $16.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule: 8 hour shift Day shift Monday to Friday Ability to Commute: Owensboro, KY 42303 (Required) Work Location: In person
Salary: $14 - $16 an hour
Employment Type: Full-time
Qualifications
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