Portfolio Manager
Under the direction of the Regional Operations Manager supervises all on-site staff including any outside contractors and vendors performing work on the property.
ESSENTIAL RESPONSIBILITIES:
Responsible for all on‑site operations of the assigned community:
• Meeting or exceeding the annual budget regarding NOI.
• Providing leadership, hiring, training, evaluating, and supervising all on site associates.
• All on‑site operations functions.
• Promoting and upholding all company policies.
JOB DESCRIPTION:
• Develop yearly operating budgets/forecasts and sales/marketing plans. Accurately create, prepare, and convey all operational and financial data to the Regional Manager in a timely manner. Work with Regional Manager to identify community goals and objectives.
• Establish and implement leasing goals, while managing an effective lease expiration program.
• Analyze operational information for impact on NOI, identify trends and recommend appropriate strategies and adjustments.
• Monitor the timely receipt and reconciliation of rent collections and ensure statutes are followed. File timely evictions on non-paying residents.
• Effectively show, lease, and move in prospective residents
• Implement programs for resident retention and service request follow-ups.
• Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends.
• Direct efforts to implement sales and marketing plans which effectively maximize income and result in high occupancy.
• Ensure that an adequate number of vacant homes are always market ready and available for showing.
• Design an effective preventative maintenance program to monitor service request turnaround and ensure the responsiveness of the maintenance staff.
• Ensure all assigned company training is taken as assigned and scheduled.
• Maximize rental income while minimizing expenses through effective planning and control.
• Regularly evaluate ways to increase NOI by increasing income and reducing expenses where possible.
• Create staffing schedules and ensure they are consistent with community needs.
• Participate in planned resident and company activities.
• Evaluate and recommend changes on rent/pricing strategies that maximize rent growth.
• Ensure all marketing materials, websites, internet listing sources and printed material are accurate and updated.
• Analyze and evaluate monthly and/or quarterly financial statements. Write clear and concise variance reports to substantiate the analysis.
• Promote and teach safe work practices among on-site staff and ensure all safety programs are implemented and followed.
• Perform annual performance reviews on all supervised associates.
• Oversight of all daily operations.
• Complete incident reports on all incidents that pose a threat to person or property and notify the Regional manager of these incidents so further action may be pursued if deemed necessary.
• Promoting and upholding all company policies and procedures.
• Ensure that there are no liability issues at the community and if any are discovered they are reported immediately to the Regional Manager.
• Negotiation of all service contracts.
• Oversight of all capital or improvement projects including ongoing renovation projects.
• Maintain a superior customer service relationship with residents, co-workers, and vendors
• Light travel may be required depending on the location of each community. In addition, travel may be needed for corporate meetings and functions.
• All other tasks as assigned by the Regional Manager or corporate personnel.
QUALIFICATIONS:
General knowledge of all aspects of Property Management
At least 4 years of property management experience as a community manager
Ability to learn and use various types of computer software programs including but not limited to: Yardi, Microsoft Outlook, Blue Moon, credit screening software, revenue management system, excel and word.
High School Diploma
Real Estate
Finance, Sales, and Management
Full-time