Job Type: Full time
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.Need Help?If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).Regular or Temporary:RegularLanguage Fluency:  English (Required)Work Shift:1st shift (United States of America)Please review the following job description:Perform functions necessary for the timely and accurate evaluation and processing of borrower loss mitigation requests in accordance with regulatory, Bank, Investor, and Insurer requirements. The Loss Mitigation Specialist III is considered to be a subject matter expert on Loss Mitigation matters and is expected to demonstrate leadership in quality, productivity, and the Loss Mitigation Customer experience. Responsible for timely handling of elevated complex calls or issues and for day to day direction and task allocation for other Loss Mitigation associates. Trains junior staff members and may act as working leader over a group of Loss Mitigation specialists. As needed may give feedback and training to staff; address scheduling issues, provide input to supervisors on staff performance and represent unit at meetings.Essential Duties and ResponsibilitiesFollowing is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.   Ensure all required Reg X/ECOA/Investor/Insurer/Policy requirements and timeframes are met. Evaluate Borrower Request Packages and request additional information and/or documentation from the clients when required.  May serve as liaison with vendor as point person for questions and guidance on loan files Review of borrower financial information including calculation of income and expenses to determine net surplus and debt-to-income ratios in accordance with Truist Loss Mitigation income policy. Evaluate Loss Mitigation Borrower  Request  Packages including requested  additional information and/or documentation from the clients when required Underwrite files based on investor guidelines, rules and regulations Ensure all assigned cases are worked in accordance with regulatory, investor/insurer, and Truist Policy requirements and timelines. May assist team Lead with questions, training or project initiatives Complete accurate calculations of workout plan options and including the generation of the workout agreement. Generation and follow up of Modification Documents including preparing and tracking of recording with the county. Evaluate short sale purchase offers , valuations, and sales contracts as part of liquidation option review Communicate with clients regarding missing information, documents clarification, decisions, and follow up’s. Handle high priority, escalated, and complex  cases as assigned Quality assurance function may include but not limited to case level review at different points of the timeline including complete package/missing information letter review, short sale final closing review, final modification document review, and pre-closing system review. May represent the department in different mediums including internal and external process review and process improvement initiatives. Leadership on projects, Procedure updates, and assists in coordinating and delivery of training. Ability to work from home, if required by manager or job function, in accordance with the organizational telecommuting requirements.QualificationsRequired Qualifications:The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.High School Diploma or equivalent education and/or training required. Three to five years Loss Mitigation Experience Knowledge of basic collection, mortgage servicing, or default servicing concepts Strong analytical and organizational skills with great attention to detail Ability to grasp concepts quickly and make sound decisions Demonstrated leadership ability Proficient in Microsoft Office to include Word, Excel and Outlook Strong verbal and written communication skills Effective communication skills Ability to network and partner within the businessPreferred Qualifications:Bachelor’s Degree Knowledge of basic collection, mortgage servicing, or default servicing concepts Supervisory/Management/Leadership experience a plus Complex Excel formulas and macro’s a plus Three years of experience in Loss Mitigation / originations processing / loan administration or call center environment. Leadership or team lead experience a plus. Experience with heavy outbound calling and working on a performance based metric system.4 days in the office, 1 day remote.General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.EEO is the Law   Pay Transparency Nondiscrimination Provision   E-Verify