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Hotel Guest Service Agent

Homewood Suites by Hilton

Location: 102 Carolina Point Parkway, Greenville, SC 29607
Type: Full-Time, Part-Time, Non-Remote
Posted on: March 23, 2025
Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible. Promote and sell services/amenities of the hotel. Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products. Be aware of potential sales leads and contacts through guest interaction. Report information to the appropriate individual. Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas. Check all credit cards for validity before the end of the shift. Learn and utilize PMS, if applicable. Ensure all cash, check, and miscellaneous departments are in balance at shifts end. Adheres to hotel policies regarding the use of cash banks, drop/deposit logs, etc. Assist in other areas: cleanliness of property wherever assistance is needed for guest satisfaction. Help maintain a clean and professional lobby, dining area: dusting, vacuuming, cleaning tables, etc. Have a thorough working knowledge of emergency procedures. Job Types: Full-time, Part-time Pay: $14.00 - $14.50 per hour Expected hours: 20 – 40 per week Benefits: Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Schedule: 8 hour shift Day shift Evening shift Morning shift Ability to Commute: Greenville, SC 29607 (Required) Ability to Relocate: Greenville, SC 29607: Relocate before starting work (Required) Work Location: In person
Salary:
Employment Type: Part-time
Qualifications
[ "Work authorization (Preferred)" ]