Market Operations Director - Practice Ops; Greenville, SC
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At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.
Job Summary
The team member’s Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understands how to contribute to the health system’s vision of achieving that commitment to patients and families. At Novant Health, people are our business. We treat each other with respect and compassion. We embrace the differences in our strengths while fostering an environment of inclusion, empowerment, inspiration and courage. The team member will use Novant Health’s First Do No Harm (NHFDNH) safety behaviors/error prevention tools and high reliability strategies as appropriate to ensure a safe, remarkable patient experience
Responsibilities
The Market Director of Practice Operations is responsible for overseeing all market operations for physician-employed practices. This leadership role involves engaging with team members and stakeholders in a manner that reflects a positive organizational attitude, embodying the Mission, Vision, and Values of Novant Health. The Director will manage the Manager(s) of Market Operations and ensure effective operations across market practices, focusing on key areas such as:
Human Resources: Addressing physician HR requirements.
Customer Service: Enhancing patient satisfaction and service quality.
Financial Oversight: Conducting financial analysis and managing budgets.
Regulatory Compliance: Ensuring adherence to Meaningful Use attestations and compliance with regulatory bodies.
Working closely with hospital A-Teams, the Director will develop and implement new physician opportunities, ensuring practices meet budgeted expectations and comply with industry regulations. Maintaining positive relationships with physicians while balancing operational goals is essential. The Director will also set strategic goals, identify new business lines and revenue streams, and implement cost mitigation strategies, all while ensuring compliance with relevant agencies such as OSHA, CLIA, Medi-Cal, and DHS.
EDUCATION
4 Year/Bachelor's Degree, Required
Graduate Degree, Preferred
EXPERIENCE
Minimum of five years of hands-on managerial experience in medical practice, encompassing all operational areas, including HR and finance, with demonstrated experience working with physicians and senior executives
Novant Health is an equal opportunity employer and conducts all human resource practices in compliance with federal, state and local civil rights and employment legislation. Accordingly, Novant Health considers all applicants for employment equally, without regard to race, color, religion, sex, national origin, age, disability, veteran’s status, marital status, sexual orientation, gender identity or expression and provides them with an opportunity to progress in the organization consistent with their skills and interests.
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Hospitals and Health Care
Management and Manufacturing
Full-time