Client Experience Manager
As the Client Experience Manager , you will be the glue that holds together the front-end client experience and back-end operations for all of the Limitless brands. This position is equal parts communication, coordination, and execution. You’ll be the first voice many clients hear and the point of contact for internal staff, referral partners, and community providers.
Core Responsibilities:
Client Experience & Communication
• Manage inbound phone calls, texts, and emails with professionalism and warmth.
• Follow up with leads, referrals, and reactivation campaigns in a timely, personable manner.
• Onboard new clients, upload/download intake paperwork, and provide ongoing support.
• Handle current client requests (superbills, insurance questions, scheduling, etc.).
• Maintain updated referral log and ensure referral sources are kept informed.
• Track birthdays, send reminders, and execute thoughtful client touchpoints.
Operations & Administration
• Check out treatment notes and ensure documentation workflows are maintained.
• Process payroll and monthly financials for submission to the bookkeeper.
• Manage payer claims, attorney communications, and provider documentation requests.
• Maintain and update CRM systems.
• Handle supply ordering and inventory checks.
• Support onboarding process development and ongoing SOP documentation.
Marketing & Community Engagement
• Assist in planning and supporting internal and external events, workshops, and promotions.
• Schedule and execute photo/video shoots and client testimonial days.
• Collaborate on text/email campaigns for reactivation and outreach.
• Serve as a warm representative of Limitless at events and provider meetings in Greenville and Spartanburg.
Qualifications
• Exceptional communication and interpersonal skills.
• Confident with sales and overcoming objections on phone calls.
• Highly organized and able to manage multiple ongoing workflows.
• Tech-savvy (experience with CRMs, spreadsheets, email marketing tools preferred).
• Proficient in Canva or basic design platforms (or willing to learn).
• Strong initiative, attention to detail, and follow-through.
• Background in healthcare, fitness, or wellness settings is a plus.
• Prior experience in customer service, admin, or marketing coordination preferred.
This Role is For You If You Are:
• Humble, Hungry, and Human-Smart — You align with our DNA.
• Energized by people but also love a good checklist.
• Able to hold boundaries while showing empathy and grace.
• Willing to learn, grow, and contribute to a greater mission.
• Looking to be a vital part of a team that’s making a difference.
Schedule & Compensation
• Full-time, in-person position
• Regular business hours with occasional event hours
• Competitive hourly rate or salary based on experience
• Opportunity for growth within a mission-minded and expanding organization
How to Apply
Send your resume and a short message about why you’d be a great fit for Limitless to hiring@limitlesstherapyandwellness.com or apply directly through Indeed.
Wellness and Fitness Services
Business Development and Sales
Full-time