IT Operations Support
Job Summary
The IT Operations Support is responsible for troubleshooting and resolving technical issues, ensuring the smooth operation of systems and processes, and providing administrative support.
Supervisory Responsibilities
• None.
Primary Job Responsibilities
• Provides technical support to customers and staff, troubleshooting and resolving issues promptly and professionally.
• Monitors system performance and ensures that all systems and processes are running efficiently.
• Installs and configures hardware, software, and networks.
• Performs system maintenance tasks, including system upgrades and patches.
• Creates and maintains user accounts and access levels.
• Monitors network security and ensures compliance with policies and regulations.
• Generates reports, analyzes data, and documents processes.
• Provides administrative support to staff as needed.
• Performs other duties as assigned.
Requirements
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Thorough understanding of technology, software, and hardware.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or able to quickly learn the software and applications used in the organization and the industry.
Education & Experience
• Bachelor’s degree or equivalent experience in a related field required.
• At least 2 years of IT operations support experience.
Physical Requirements
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
Building Materials
Information Technology
Full-time