Claims Field Adjuster Onboarding & Training Manager
Sarasota , FL
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Job Description
CLAIMS FIELD ADJUSTER ONBOARDING & TRAINING MANAGER
POSITION OVERVIEW
We are seeking a strategic and detail-oriented Onboarding & Training Manager to elevate our independent field adjuster team in the homeowners insurance claims sector. The ideal candidate will be a dynamic leader responsible for transforming new adjusters into high-performing professionals who consistently exceed performance expectations and deliver exceptional customer service.
KEY RESPONSIBILITIES
* Design and implement comprehensive onboarding programs that rapidly integrate new independent field adjusters
into our organization
* Develop innovative training curricula and e-learning solutions that address complex claims processing techniques
* Create performance benchmarks and training modules aligned with Key Performance Indicators (KPIs)
* Monitor and assess adjuster performance, providing targeted coaching and development strategies
* Collaborate with claims leadership to refine training approaches and address skill gaps
* Leverage technology and training software to enhance learning outcomes
REQUIRED EDUCATION AND EXPERIENCE
* Bachelor's degree in Business, Training & Development, Insurance, or related field (preferred)
* Minimum 5 years of progressive experience in training, onboarding, or claims management within the real estate
industry
* Proven track record of developing and implementing successful training programs
* Essential Skills
* Deep understanding of insurance claims processes and field adjusting methodologies
* Advanced presentation and communication skills
* Exceptional organizational and strategic planning abilities
* Proficiency in claims management and training software platforms
* Strong analytical skills with the ability to assess and improve training effectiveness
PREFERRED COMPETENCIES
* Experience in homeowners insurance claims training
* Certification in adult learning principles
* Background in digital learning platform development
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal .
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies.
• California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
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Job Summary
Company
Vaco
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Salary and Benefits
$ 95000.00-$100000.00 year
Required Education
Bachelor's Degree
Required Experience
5+ years