CLAIMS FIELD ADJUSTER ONBOARDING & TRAINING MANAGER
POSITION OVERVIEW
We are seeking a strategic and detail-oriented Onboarding & Training Manager to elevate our independent field adjuster team in the homeowners insurance claims sector. The ideal candidate will be a dynamic leader responsible for transforming new adjusters into high-performing professionals who consistently exceed performance expectations and deliver exceptional customer service.
KEY RESPONSIBILITIES
•    Design and implement comprehensive onboarding programs that rapidly integrate new independent field adjusters
into our organization
•    Develop innovative training curricula and e-learning solutions that address complex claims processing techniques
•    Create performance benchmarks and training modules aligned with Key Performance Indicators (KPIs)
•    Monitor and assess adjuster performance, providing targeted coaching and development strategies
•    Collaborate with claims leadership to refine training approaches and address skill gaps
•    Leverage technology and training software to enhance learning outcomes
REQUIRED EDUCATION AND EXPERIENCE
•    Bachelor's degree in Business, Training & Development, Insurance, or related field (preferred)
•    Minimum 5 years of progressive experience in training, onboarding, or claims management within the real estate
industry
•    Proven track record of developing and implementing successful training programs
•    Essential Skills
•    Deep understanding of insurance claims processes and field adjusting methodologies
•    Advanced presentation and communication skills
•    Exceptional organizational and strategic planning abilities
•    Proficiency in claims management and training software platforms
•    Strong analytical skills with the ability to assess and improve training effectiveness
PREFERRED COMPETENCIES
•    Experience in homeowners insurance claims training
•    Certification in adult learning principles
•    Background in digital learning platform development
Employment Type: DIRECT HIRE