Program Manager - Womens Services Residential Program
Position Summary
Contributes to the successful achievement of the organizations mission and strategic initiatives by providing leadership, oversight, evaluation and direction of program supervisors to assure tasks are completed & schedules are maintained. Assures programmatic requirements are met based on various oversight/funding entities: DBHDD, CMS, HUD, DCA. Provides budget oversight & monitoring and also development & monitoring of programmatic & financial outcomes reports. Assures staff is appropriately trained and current in training. Provides Human Resource management skills (in conjunction with HR Dept.)
Duties And Responsibilities
• Supervises and plans work of assigned staff.
• Ensures program compliance with all federal, state and local licensing and operating standards.
• Develops, implements and maintains program policies and procedures as needed.
• Continuously evaluates service delivery effectiveness in meeting the needs of consumers.
• Continuously monitors existing operated and contracted sites in accordance with established guidelines.
• May procure or develop new sites based upon identified consumer population needs.
• Makes site visits to assist in the implementation of programs and monitors the use of resources as necessary.
• Thoroughly conducts, or delegates the assessment of programs; provides feedback and recommendations based on findings and in accordance with established policies and procedures.
• Manages human resource and employee relations functions.
• Works cooperatively with appropriate staff to identify potential candidates for placement.
• Works with parents/families of consumers to assess and determine consumer needs in a community/family placement setting.
• Develops an effective individualized placement plans for consumers.
• Effectively monitors consumer behavior and progress for placement suitability.
• Assigns a case manager to each program consumer to ensure services delivered meet identified consumer needs.
• Assesses needs of target population through proficient and thorough use of surveys, literature searches, focus groups and other research methods.
• Meets program deadlines for all assessment tasks.
• Establishes and maintains relationships with other agencies and organizations in the community in order to meet community needs and prevent duplication of services.
• In accordance with program criteria and established guidelines, identifies and/or interviews potential residential providers for consumers.
• Secures all needed support services for consumers.
• Continually assesses each placement for quality and effectiveness of services delivered.
• Continuously monitors client placements for acceptability and if needed, takes steps to remove clients from unacceptable placement situations.
• Obtains and/or monitors eligibility for SSI and/or other subsidies for consumers.
• Evaluates the provision and quality of recommended services to assure compliance with program requirements and policies.
• Monitors expenditures and accurately prepares budgetary proposals.
• Promptly identifies and responds appropriately to correct or minimize cost overruns.
• Periodically evaluates program equipment, materials and furniture to determine replacement costs for inclusion in budgetary figures.
• Guides and oversees the distribution of resources.
• Recommends to administrative and team staff methods for improving treatment programs based on available data, professional judgement and in accordance with established guidelines.
• Effectively supports interdepartmental and unit cooperation in implementing new programs and procedures to increase the quality of services.
• Establishes and maintains cooperative working relationships with outside agencies in order to facilitate the appropriate use of program services.
• Identifies and/or manages grants, contracts, and other facets associated with the programs.
• Coordinates with landlords on priority care and maintenance.
• Ensures facility compliance with applicable federal, state and local fire, health and sanitation requirements.
• Ensures routine and emergency maintenance on all equipment.
• Identifies training needs and ensures that necessary job-related instruction is provided to employees.
• Ensures employees are properly trained to meet their performance requirements.
• Identifies training programs needed in the department/unit to meet objectives.
• Follows-up after employees have attended training courses and reinforces/supports the skills learned during training.
• Implements, coordinates, monitor and evaluate social services programs.
• Conducts individual sessions to provide appropriate guidance and direction pertaining to personal and social development.
• Conducts family counseling or educational sessions according to accepted social work/therapeutic methodologies to address interpersonal relationships, conflict management and social competencies.
• Conducts group counseling sessions using accepted social work/therapeutic methods to promote planned change in consumer support system.
• Provides social and psychological support to consumers and their families through listening and discussing problems and progress as necessary.
• Develops effective interventions based upon consumer's behavior
• Implements, or facilitates, intervention plan and/or crisis management promptly by mobilizing resources and ensuring there is a 24-hour service plan.
• Appropriately assesses consumer's need for medication, risk of harm, hospitalization and physician involvement through (i.e. direct and indirect interactions with consumers, other care providers or staff members) chart reviews.
• Manages and participates in the development of the program budget.
• Develops and maintains a network of community contacts.
• Participates in strategy or review sessions, committees and task force work to facilitate linkages and communication.
• Represents the facility in planned community meetings.
• Participates in meetings pertaining to case management, case collaboration and discharge planning providing appropriate consumer information.
• Arranges and/or provides follow-up appointment at consumer's local mental health or mental retardation centers prior to discharge.
• Makes referrals to appropriate agencies for support services prior to date of discharge.
• Organizes community stakeholders and resources to identify proactive and effective solutions.
• Defines goals and/or required results at beginning of performance period and gains acceptance of ideas by creating a shared vision.
• Communicates regularly with staff on progress toward defined goals and/or required results; providing specific feedback and initiating corrective action when defined goals and/or results are not met.
• Confers regularly with staff to review employee relations climate, specific problem areas and actions necessary for improvement.
• Evaluates employees at scheduled intervals; obtains and considers all relevant information in evaluations and supports staff by giving praise and constructive criticism.
• Recognizes contributions and celebrates accomplishments.
• Motivates staff to improve quantity and quality of work performed and provides training and development opportunities as appropriate.
• Oversees facilities management operations.
• Attends seminars and professional meetings when available.
• Maintains a continuing education program by attending in-service training when scheduled.
• Maintains professional knowledge by reading up-to-date articles, books, etc.
Minimum Qualifications
• Master's degree in a related area from an accredited college or university AND eligibility to become licensed in the state of Georgia *OR* five (5) years of experience with a certification related to the field of addictive disease treatment *OR* ten (10) years of cumulative experience in a related field.
• Supervisory experience with strong leadership skills.
Mental Health Care
Project Management and Information Technology
Full-time