Customer Service Manager
Salary: $80000.00 to $100000.00 yearly
Description
We are seeking a detail-oriented and experienced Customer Service Manager to lead a high-performing customer service team and ensure an outstanding customer experience. This role requires a proactive leader with strong organizational skills, a commitment to service excellence, and the ability to manage order processing and logistics coordination with precision and efficiency.
The ideal candidate will be a collaborative team leader who thrives in a fast-paced environment and is passionate about delivering exceptional service and building lasting customer relationships.
Responsibilities
• Manage the customer service team to maintain high-quality service standards.
• Establish and nurture relationships with our valued customers through active and effective communication.
• Oversee the seamless operations of order processing and tracking, working closely with scheduling and production teams.
• Collaborate with the logistics department to guarantee timely and accurate deliveries.
• Professionally handle and resolve any escalated customer inquiries and issues.
• Develop and implement customer service policies that enhance team efficiency and customer satisfaction.
• Ensure meticulous attention to detail when processing orders, managing inventory, and monitoring production.
• Act as a key point of contact between customers, sales teams, and various internal departments to provide an unparalleled customer experience.
Requirements
• Bachelor’s degree preferred; minimum of five years of customer service experience, including at least two years in a leadership role.
• Proven leadership and team development skills.
• Excellent verbal and written communication abilities.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office applications and customer service software systems.
• Analytical thinker with strong problem-solving capabilities.
• Ability to manage multiple priorities and thrive in a fast-paced environment
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit
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Staffing and Recruiting
Other
Full-time