Supervisor REO (On-site)
Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
Primary Function
The Supervisor REO will be responsible for the timely, high yield liquidation of investor-owned properties through managing a staff of REO Asset Managers.
Direct Reports
• Sr REO Asset Manager
• REO Asset Manager
• REO Closing Specialist II
• REO Title Specialist II
• REO Asset Specialist I
• REO Eviction Specialist I
Principal Duties
• Provide guidance and leadership for REO Asset Manager staff and provides support for REO management. Lead and mentor staff to develop and reinforce skills, improve processes and procedures, and increase overall effectiveness.
• Manages the REO Asset Manager daily tasks to ensure department standards are met in the rapid liquidation of and high return on REO assets.
• Maintain process and procedure documentation for the REO department, create process and procedure documentation where it does not currently exist.
• Contributes to the on-going improvement of the REO department through sharing ideas and improvements with the team.
• Drives improvement through analysis and reporting.
• Ensure that Shellpoint and the investor have a clear understanding of the condition and value of the asset through file maintenance and reporting.
• Tracks, monitors, and measures employee performance according to department standards. Provides feedback monthly.
• Oversees and facilitates the training of new employees.
• Maintains training and support materials for the department.
• Ensure that the appropriate entity (yourself, a client, or mortgage insurance company) has reviewed and approved REO repairs, listings, and offers where we are not delegated.
• Assists in the control of company expenses through intelligent use of funds to resolve accounts and managing staffing and miscellaneous costs.
• Schedules and monitors of all employee time records
• Ensures compliance with company policies and procedures.
• Undertakes special projects related to departmental activities and performs other duties as assigned.
• Assists in the control of expenses related to the sale and maintenance of REO assets.
• Considers changing market conditions and asset-specific nuances to determine marketing strategy and list price reductions as appropriate.
• Is prepared to defend asset management strategies at the asset level to clients and investors, as needed.
• Ensures the timely and accurate closing of the sale of REO properties.
• Complies with company policies and procedures.
• Performs related duties as assigned by management.
Education And Experience Requirements
• High school diploma or equivalent, required.
• Bachelor’s degree, preferred.
• 6+ years REO experience.
• 2+ years management experience.
Knowledge, Skill, and Ability Requirements
• Strong organizational skills and attention to detail.
• Ability to collaborate with team members to achieve results.
• Proficient in Microsoft Word and Excel.
• Excellence in communication via telephone and written communication.
• Demonstrated attention to detail and organizational skill.
• Ability to work independently with minimal supervision.
• Strong analytical, problem solving and mathematical skills to be used in directing decision-making.
• Understanding of Mortgage lending and servicing.
• Strong negotiation and follow-up skills, as well as the ability to meet strict deadlines.
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
Additional Information
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
Company Benefits
Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!
• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave
• Pet insurance
• Adoption Assistance
• Tuition reimbursement
• Employee Loan Program
• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW
• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
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Full-time